Sales & Support Executive

3 days ago

Dwarka Delhi Delhi, India Mr. Move Full time

Job Title: Sales and Support Executive

Location: New Delhi

About Us:
We are a leading international relocation company, providing comprehensive services including domestic and international relocation, storage solutions, pet relocation, and office shifting. Our team is dedicated to delivering seamless moving experiences for our clients globally.

Job Summary:
Key Responsibilities:

- Handle inbound inquiries and convert leads into sales by understanding customer needs and providing tailored relocation solutions.
- Develop and maintain strong relationships with customers to ensure a positive experience throughout their relocation process.
- Provide accurate information regarding services, pricing, timelines, and special requirements (e.g., international regulations, customs paperwork, pet relocation).
- Coordinate with internal teams such as operations, logistics, and customer service to ensure smooth execution of relocation services.
- Follow up with potential clients and handle any concerns or issues that arise during or after the move.
- Maintain a detailed record of customer interactions, service details, and transaction history.
- Meet or exceed monthly sales targets while maintaining excellent customer service standards.

Required Qualifications and Skills:

- Proven experience in sales and/or customer support, preferably in the relocation or logistics industry.
- Strong understanding of international relocation processes, including customs regulations and shipping protocols.
- Excellent communication and interpersonal skills, with the ability to engage and build trust with clients from diverse backgrounds.
- Ability to work under pressure and manage multiple tasks and inquiries simultaneously.
- Strong problem-solving skills, with a focus on customer-centric solutions.
- Proficiency in Microsoft Office and CRM systems to manage leads and customer information.
- Excellent organizational skills and attention to detail.
- Self-motivated with the ability to work both independently and as part of a team.
- Knowledge of languages other than English is a plus.

What We Offer:

- Competitive salary and commission structure.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to be part of a growing international company.

How to Apply:
**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Compensation Package:

- Performance bonus

Schedule:

- Day shift
- Weekend availability

**Education**:

- Master's (required)

**Experience**:

- Business development: 1 year (required)
- Lead generation: 1 year (required)
- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- English (required)

Willingness to travel:

- 25% (required)

Work Location: In person

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