Last Mile Delivery Executive

2 days ago

Gurugram Haryana, India YCE Digital Private Limited Full time

**Job description**

**Last Mile Logistics Executive**

**Job Summary**

**Key Responsibilities**

**Last-Mile Delivery Operations**:

- Manage and coordinate last-mile delivery processes to ensure on-time and accurate order fulfillment.
- Optimize delivery routes using Shiprocket, Delhivery, and other logistics platforms.
- Track real-time delivery progress and proactively resolve delays or issues.
- Work closely with delivery partners and 3PL providers to enhance efficiency.

**RTO (Return to Origin) Management**:

- Monitor and analyze RTO rates to reduce return shipments.
- Identify reasons for RTO and implement strategies to minimize returns.
- Coordinate with delivery teams to improve address verification and customer communication.
- Ensure timely handling of undelivered shipments and proper inventory updates.

**Logistics Coordination & Reporting**:

- Maintain records of shipments, deliveries, and RTOs for analysis and process improvement.
- Generate reports on delivery performance, success rates, and customer feedback.
- Collaborate with warehouse and fulfillment teams to streamline order processing.
- Resolve customer complaints related to delayed or failed deliveries.

**Qualifications & Skills**
- **1-2 years of experience in last-mile logistics** or e-commerce delivery operations.
- **Hands-on experience with Shiprocket, Delhivery, and other courier aggregators.**:

- Strong knowledge of **RTO management** and return reduction strategies.
- Familiarity with route optimization tools and real-time tracking solutions.
- Excellent communication, problem-solving, and data analysis skills.
- Ability to work in a fast-paced environment and handle multiple logistics partners.

**Preferred Experience**
- Background in **e-commerce, retail logistics, or courier services**.
- Understanding of **COD (Cash on Delivery) shipments and fraud prevention**.
- Proficiency in **Excel, Google Sheets, and logistics management software**.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Excel: 1 year (required)

**Location**:

- Gurgaon, Haryana (required)

Work Location: In person

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