Training Specialist, Last Mile

11 hours ago

Gurgaon Haryana, India Amazon Full time

Description Job summary Training Specialist At Amazon our mission is to be the most customer-centric company on earth To get there we need self driven people Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization This role requires to travel for business requirements Trainer Best Behavior 1- Own business goals and intervene by identifying knowledge gaps to be filled 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals 3- Proactively track mapped stations performance and pre-announce training interventions 4- Must be approachable and exhibit the best behavior while at work 5- Always be up to date with the latest techniques tools and processes 6- Own to support territory specific or zonal projects 7- Drive in quality learning related metrics 8- Hold a strong hand in excel PPT AI tool content making Email writing 9- Build strong connect with stakeholders and support in shaping business by proactively offering visibility on recurring outliers 10- Keeping business and stakeholders updated about all the training interventions Key job responsibilities Job Responsibilities 1- Own business goals and intervene by identifying knowledge gaps to be filled 2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals 3- Proactively track mapped stations performance and pre-announce training interventions 4- Supervise structured learning metrices and also oversee their results for the assigned territory and region 5- Managing live performance metrices end to end for the assigned territory 6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement Deliver various training courses as continuous learning 7- Maintaining data and analysis through reports on excel as per business requirement 8- Ensure completion of new hire training program coaching other performance improvement programs on time 9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis 10- Identifying learning coaches certifying them 11- Lead the individual improvement projects to enhance the business performance 12- Drive Quality Learning metrics 13- Conducting chime sessions Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Involve and engage well with mapped LA LGs for daily L D activities - Offer visibility on daily reporting s and progress updates Basic Qualifications - - Training and Quality Excellence - - Training and Coaching Effectiveness - - Stakeholder Management - - Excel - VLOOKUP Pivot Week-on-week Trend etc Preferred Qualifications - - Project Management Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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