Operations Manager, Last-Mile Delivery

2 weeks ago

Gurgaon, Haryana, India Zippee Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • We're looking for several talented & experienced Operations Managers (across levels) for our Central Operations team in Gurugram.
  • Incredible yet challenging opportunity to work at a high-growth Quick Commerce startup where youll help shape P&L outcomes, streamline dark store & last-mile delivery operations, drive efficiency in cost-per-order, and ensure SLA excellence across multiple cities.
  • You must be comfortable staying flexible and thriving in a high-pressure startup environment.

Responsibilities:

  • Help oversee Same-Day Delivery operations across dark stores/fulfillment centers in India.
  • Lead all metrics related to delivery TATs, store operations, reliability, customer experience & CPO (cost-per-order) as per business needs.
  • Partner with city operations teams to design and implement SOPs for last-mile and dark store processes.
  • Travel and manage dark store/delivery teams across India as per expansion plan.
  • Work closely with our customers (D2C/Q-comm/E-commerce platforms) and support them in growth.
  • Lead cross-functional reviews on operational performance, financial health, and customer experience.
  • Own all aspects of dark store & last-mile operations such as inbound, inventory management, outbound, manpower planning, rostering, training, employee engagement, vendor partnerships, and COD management.
  • Ensure a streamlined Supply Chain to drive 100% success rate in 60-Min/Same-Day Delivery & meet SLAs across the city.
  • Oversee weekly audits and daily MIS reporting to Management.
  • Help create a rockstar culture amongst your team to scale to profitability.

Qualifications:

  • 4-10 years of Operations/Supply Chain Management experience at Quick Commerce/courier/logistics companies.
  • Team management, stakeholder management, & independent decision-making experience are a must.
  • Hands-on experience with delivery metrics, SLA adherence, and supply chain costs.
  • Demonstrated track record of decision-making under pressure and data-driven problem-solving.
  • Must have an owner's mindset: we are looking for owners, not employees.

Benefits:

  • Be part of a tight-knit rocket ship passionate about empowering consumer brands in the quick commerce era.
  • Steep learning and growth curve.
  • Annual company retreat.

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