Customer Service Assistant

2 days ago


Chakala Midc Mumbai Maharashtra, India Shop global Full time

**Customer Support Associate with no tragets (Fresher can also apply)**

**Job Responsibilities -**
- Reply to customer messages.
- Connecting with customers through E-mail, chat, messages, and calls as and when needed.
- Appeal A to Z claims.
- Resolve and close negative feedback.
- Managing returns.
- Feedback from customers. Send messages to get positive feedback.
- Coordinate with internal teams and logistics partners to resolve queries
- Ability to resolve escalated customer issues
- Responsible for resolution for queries on day-to-day Order Processing, Deliveries and Returns of Customer Orders
- Coordinate with other teams like in-house team, external vendors like delivery partners, warehouse, and logistic partners on execution of e-commerce activities.
- Maintain understanding of E-commerce practices for better resolution of customer queries.
- Manage the quality of Service and Customer Satisfaction
- Prepare Insights Report on the data mining outcome.
- Experience in calling and speaking to customers (Dometically and Internationally)
- Excellent communication in English (Spoken / Written).
- Good MS Excel skills (Preferable VLOOKUP, HLOOKUP and Pivot table).
- Should be a quick learner and able to contribute to bringing positive feedback from customers by using effective methods and media.
- Should be able to join immediately at least within 7- 15 days if selected.

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time

Schedule:

- Day shift
- Morning shift

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 7506691565


  • Customer Assistant

    2 weeks ago


    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Looking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹20,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Secondary(10th...


  • Chakala Midc, Mumbai, Maharashtra, India Shop global Full time

    **Customer Support Associate with no tragets (Fresher can also apply)** **Job Responsibilities -** - Reply to customer messages. - Connecting with customers through E-mail, chat, messages, and calls as and when needed. - Appeal A to Z claims. - Resolve and close negative feedback. - Managing returns. - Feedback from customers. Send messages to get positive...


  • Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    **Designation**: Customer Service Associate - E commerce **Process Type**: International Voice **Experience**:Fresher or 6 months experience (Preferable) **Must Have: English (mandatory)** **Qualification**: Any Graduate/ HSC **Job Type**:Full-time **Requirements**: - Should be ready to work for the Voice process - Must have a excellent command &...


  • Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...


  • Midc, Aurangabad, Maharashtra, India N.Kay engineering works Full time

    Resolve customer issues and complaints promptly. - Coordinate with internal teams for smooth order and service delivery. - Maintain accurate customer records in CRM. - Ensure high customer satisfaction. Pay: ₹12,000.00 - ₹15,000.00 per month Schedule: - Day shift **Language**: - Hindi (preferred) - English (preferred) Work Location: In person


  • Kurla, Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,16,000 - ₹ 2,76,000 per year

    Hiring for Customer ServiceLocation- Bandra Kurla ComplexShift Day shift 8 hours shiftCustomer service experience requiredSalary upto- 23kJob Types: Full-time, PermanentPay: ₹18, ₹23,000.00 per monthBenefits:Provident FundLanguage:English and Hindi (Preferred)Work Location: In person


  • Pimpri-Chinchwad, Maharashtra, India Dilizent Systems Full time

    Provide accurate information regarding products, services, and company policies. - Identify and assess customer needs to achieve satisfaction. - Troubleshoot customer issues and provide effective solutions in a timely manner. - Escalate complex problems to the appropriate departments when necessary. - Follow up with customers to ensure issues are resolved. -...


  • Mumbai, India Yash Consultant Full time

    **Responsibility**: The Customer Service executive will act as a liaison to provide product and service information to the customers. To handle calls in a consistently polite, professional and efficient manner. Will also assist customers in helping resolve their query and complaints promptly. - Handling queries/requests pertaining to product and service for...


  • Chakala, Mumbai, Maharashtra, India Think EbikeGo Pvt. Ltd. Full time

    As a Customer Support Executive, you will play a key role in ensuring customer satisfaction by providing timely and effective support to our clients. Your primary responsibilities will include addressing customer inquiries, resolving issues, and maintaining positive relationships with clients. Role - Customer Support Executive Location - Andheri...