Customer Care Executive

3 days ago

Nariman Point Mumbai Maharashtra, India Crown Veterinary Services Pvt. Ltd Full time

As a Customer Service Executive you will converse with the customer via Whatsapp and calls Check with them for appointments and schedule it as per their convenience
- Reminder calls for appointments
- Provide accurate and detailed information to clients regarding services, appointment procedures, and any other inquiries
- Maintain detailed records of client interactions, appointments scheduled, and follow-up actions taken
- Ensure all client information is up-to-date and accurately recorded in the system
- Adhere to established communication procedures, guidelines, and company policies

**Requirements**:

- Fluent in English
- Comfortable commuting to Nariman Point.
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in using scheduling and CRM tools
- Excellent organizational and time-management skills
- Problem-solving skills and a customer-oriented mindset

**What you’ll do**:

- Deliver first level of customer service via Whatsapp and calling the customer
- Convert Whatsapp queries to appointments
- Schedule appointments for customers
- Follow up on additional appointments if required
- Send reminders to customers for any appointments and vaccinations

**Job Types**: Full-time, Permanent

Pay: ₹35,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 5 years (required)
- Customer service: 5 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: In person

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