Customer Care Executive
4 days ago
As a Customer Service Executive you will converse with the customer via Whatsapp and calls Check with them for appointments and schedule it as per their convenience
- Reminder calls for appointments
- Provide accurate and detailed information to clients regarding services, appointment procedures, and any other inquiries
- Maintain detailed records of client interactions, appointments scheduled, and follow-up actions taken
- Ensure all client information is up-to-date and accurately recorded in the system
- Adhere to established communication procedures, guidelines, and company policies
**Requirements**:
- Fluent in English
- Comfortable commuting to Nariman Point.
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficiency in using scheduling and CRM tools
- Excellent organizational and time-management skills
- Problem-solving skills and a customer-oriented mindset
**What you’ll do**:
- Deliver first level of customer service via Whatsapp and calling the customer
- Convert Whatsapp queries to appointments
- Schedule appointments for customers
- Follow up on additional appointments if required
- Send reminders to customers for any appointments and vaccinations
**Job Types**: Full-time, Permanent
Pay: ₹35,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 5 years (required)
- Customer service: 5 years (required)
**Language**:
- Hindi (preferred)
- English (required)
Work Location: In person
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