Mc- Rm Service

3 days ago

Raipur, India Bajaj Auto Full time

**Experience**: 8 - 15 Years

**Location**: Raipur ROChhattisgarh

**Nature of Job**: After-Sales

**Job role**: Product & Field Support

**BU - MC Department ( Service - MC )**

**L2 - Divisional Manager**

**Job Location**

**Regional Office**

**BU / Dept**

**MC BU**

**Level / Grade**

**L2**

**Job Role/ Function**

**Service**

**Designation**

**Divisional Manager**

**1**

**Educational Qualification**

**Necessary**:
**B. E.**

**Premium college with a very good academic record**

**Optional**:
**MBA**

**2**

**Age**

**Minimum**:
**30YRS**

**Maximum**:
**40 YRS**

**3**

**Experience**

**Minimum**:
**8 yrs**

**Maximum**:
**15 yrs**

**Industry Specifications**:
**OEM Automotive**

**Preferred Exposure**:
**Regional Manager - Service**

**4**

**Reporting**

**Report to (Designation)**

**No. of Reportees**

**Direct Reporting**

**Circle Head**

**4 - 6 ASMs**

**Indirect Reporting (if any)**

**SERVICE HEAD**

**NA**

**5**

**Responsibilities**:
**o**
***
**Handling territory as Regional Manager Service. o Service network/capacity expansion - primary and secondary. o Dealer workshop and branches standards adherence. o Service reporting, parts performance and Customer redemption targets of dealers o Product performance feedback and competition benchmarking.**

**o**
***
**TPM Implementation at Dealerships. o Sustain and improve Dealership, CSTs & PTS service standards. o Ensuring service reach to all the potential towns through primary & secondary network. o Tracking competitor activities and keeping abreast with the latest trends and requirements. o Monitoring of product performance, customer expectations w.r.t. competition.**

**o**
***
**Planning and execution for new product launch. o Monitoring of warranty claims, failure analysis and inputs to manufacturing. o Providing guidance to ASMs & Dealer in respect to monitoring & handling dealer network. o Guiding the team to resolve critical dealer / customer issues. o Implementing Service Quality Systems at dealerships. o Maintaining service standards at primary & secondary network as per the company policies across the state.**

**o**
***
**Maintaining the service share and growth of state.**

**o**
***
**Forecasting the service targets and planning / monitoring the achievements.**

**o**
***
**Enhancing the customer satisfaction level and implementing systems and processes in workshops.**

**o**
***
**Customer Support Management/ Diagnosis of Product Failures o Control on Warranty Claims o Promoting Sales by providing service support.**

**o**
***
**Promoting Genuine Spares Sales. o Dealer development activities/New dealer identification.**

**6**

**Competency Requirements**

**Technical/ Functional**:
**Dealership Management, Product Knowledge, Market Knowledge, Workshop Mgmt, Network development, Warranty Process, Legal Knowledge, Project Mgmt, Basics of Finance**

**Behavioral**:
**Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus**

**7**

**Interface**

**Internal**

**External**

**Direct Interface**

**Sales, Marketing, Spares, Network**

**Dealers**

**Development, Central Quality Assurance**

**Indirect Interface**

**-**

**-**

**8**

**Any other specific requirements

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