Call Support Executive

1 week ago

Surat Gujarat, India eZee Technosys Pvt. Ltd. Full time

**Key Responsibilities**:
**Customer Interaction**:

- Provide timely and accurate information to resolve customer queries and concerns.
- Offer assistance with product information, troubleshooting, and technical support as needed.

**Problem Solving**:

- Analyze customer issues and identify appropriate solutions or escalations when necessary.
- Troubleshoot and resolve common customer problems, guiding customers through step-by-step processes.

**Quality Assurance**:

- Maintain a high level of accuracy and consistency in communication to ensure a positive customer experience.
- Follow company guidelines and best practices for chat support.
- Continuously improve product knowledge to better assist customers.

**Documentation**:

- Document and summarize customer interactions, including issues, solutions, and feedback.
- Maintain organized records of chat conversations for future reference and analysis.

**Team Collaboration**:

- Collaborate with team members and the Support TL & HOD to ensure a cohesive and efficient customer support operation.
- Share insights, customer feedback, and suggestions to enhance service quality.

**Adherence to Policies**:

- Strictly adhere to company policies, procedures, and guidelines.
- Maintain confidentiality regarding customer information and sensitive data.

**Qualifications and Skills**:

- High school diploma or equivalent; additional education or certification is a plus.
- Strong Verbal & written communication skills with impeccable grammar and spelling.
- Good understanding of the products or services the company offers.
- Ability to multitask, stay organized, and work under pressure.
- Excellent problem-solving skills and the ability to think on your feet.
- Familiarity with Call software and customer relationship management (CRM) systems is a plus.
- Empathy, patience, and a customer-centric approach to service.
- Willingness to work in shifts, including evenings and weekends, as required.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Work Location: In person

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