Immigration Telecaller

**Job Description Overview Immigration Telecaller**

An Immigration Telecaller is responsible for making outbound calls to potential clients and assisting them with their immigration inquiries. They provide information on various immigration programs, services, and requirements, aiming to generate leads and convert them into clients. This role involves excellent communication skills, a good understanding of immigration processes, and the ability to manage client relationships effectively.

**Key Responsibilities**:

- **Client Outreach**:

- Make outbound calls to potential clients who have shown interest in immigration services.
- Follow up on leads generated through various marketing campaigns.
- **Information Provision**:

- Provide detailed information on different immigration programs, services, and eligibility requirements.
- Answer client queries regarding immigration procedures, document requirements, and timelines.
- **Lead Generation**:

- Identify and qualify potential clients through initial phone conversations.
- Record and maintain accurate details of client interactions and leads in the database.
- **Client Relationship Management**:

- Build and maintain strong relationships with clients through regular follow-ups.
- Provide exceptional customer service to ensure client satisfaction and retention.
- **Sales Conversion**:

- Persuade potential clients to avail of immigration services offered by the company.
- Meet or exceed sales targets and performance metrics.
- **Documentation Assistance**:

- Ensure clients submit all required documents correctly and on time.
- **Feedback Collection**:

- Gather feedback from clients to improve services and customer experience.
- Report any recurring issues or client concerns to management.
- **Compliance**:

- Adhere to all company policies and procedures related to client interactions and data handling.
- Ensure compliance with legal and regulatory requirements in all communications.

Required Skills and Qualifications
- **Education**: High school diploma or equivalent; a degree in communications, business, or a related field is advantageous.
- **Experience**: Previous experience in telecalling, customer service, or sales is preferred. Experience in immigration services is a plus.
- **Communication Skills**: Excellent verbal communication skills with a clear and friendly speaking voice.
- **Interpersonal Skills**: Strong interpersonal skills to build rapport with clients.
- **Sales Skills**: Persuasive and able to achieve sales targets.
- **Organizational Skills**: Good organizational skills to manage client information and follow-up schedules.
- **Technical Skills**: Proficiency in using CRM software, telephony systems, and basic office software (e.g., MS Office).
- **Knowledge**: Basic understanding of immigration processes and requirements.
- **Customer Service**: Strong customer service orientation.

Work Environment
- **Office Setting**: Typically works in a call center or office environment.
- **Work Hours**: Full-time position with standard business hours; may require occasional evenings or weekends depending on client needs.
- **Remote Work**: Some positions may offer remote work options.

Career Path
- **Entry-Level Roles**: Customer Service Representative, Telecaller.
- **Mid-Level Roles**: Senior Telecaller, Client Relationship Manager.
- **Senior-Level Roles**: Sales Manager, Immigration Consultant, Team Leader.

An Immigration Telecaller plays a crucial role in connecting potential clients with immigration services, providing them with essential information, and guiding them through the initial steps of the immigration process. This position requires excellent communication, sales skills, and a customer-centric approach.

**CONTACT US:
88722 99555
**Job Types**: Full-time, Fresher

Pay: ₹8,356.61 - ₹20,811.51 per month

**Benefits**:

- Cell phone reimbursement
- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person