Telecaller / Visa Counselor

2 days ago

Jalandhar Punjab, India Dream World Immigration Full time

**Job Title: Receptionist/Telecaller**

**Location**: Dream World Immigration, Backside Narinder Cinema, Jalandhar

**Job Type**: Full-Time

**Job Summary**:
**Key Responsibilities**:

- Greet visitors and clients warmly, ensuring a positive first impression.
- Answer and direct incoming calls to the appropriate person or department.
- Provide accurate information to callers and assist with basic inquiries.
- Schedule and confirm appointments, meetings, and conferences.
- Maintain a tidy and welcoming reception area.
- Handle incoming and outgoing mail, packages, and deliveries.
- Maintain a call log, noting messages and follow-up actions as needed.
- Support the administrative team with clerical tasks such as data entry, filing, and record keeping.
- Handle customer complaints and concerns in a professional and efficient manner.
- Perform other related duties as assigned.

**Skills & Qualifications**:

- Proven experience as a Receptionist, Telecaller, or similar role.
- Strong communication and interpersonal skills.
- Excellent phone etiquette and ability to handle multiple tasks simultaneously.
- Basic knowledge of office equipment (e.g., phone systems, fax, photocopiers).
- Good organizational and time-management abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- High school diploma or equivalent (additional certification in Office Management or customer service is a plus).

**Personal Attributes**:

- Friendly, approachable, and professional demeanor.
- Patience and strong problem-solving abilities.
- Ability to maintain confidentiality and handle sensitive information.
- Strong attention to detail and accuracy.
- Ability to work well independently and as part of a team.

**Why Join Us?**
- Competitive salary and benefits.
- Professional development opportunities.
- A dynamic and supportive team environment.

Pay: ₹8,500.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Commission pay
- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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