Executive - Quality Assurance Spanish (2 Pos.)

10 hours ago


Pune Maharashtra, India Credence Global Solutions Full time

**Quality Assurance**:
**Job Roles**:

- Knowledge Management
- Evaluate calls and provide feedback to a team of approximately 25-35 Customer Service Executives.
- Cascade the procedural changes, and compliance updates received from the Compliance Team, Clients and other sources (after validation).
- Collaborate with respective Operations stakeholders to create plans of action for bottom performers.
- TNA (Training need analysis) - Analyze the call monitoring data to determine the areas of opportunities.
- TNI - Identify the training needs based on the TNA.
- Identify the bottom performers, and discover the root causes AOIs.
- Propose preventive and corrective actions to the stake holders, get a buy-in and execute collaboratively to impact the performance positively.
- Organize and facilitate call listening sessions.
- Conduct daily/weekly briefing.
- Conduct trainings for on-floor agents to improve productivity.
- Investigate internal and external complaints.
- Participate in design of call monitoring formats and quality standards.
- Act as a Subject Matter Specialist on Quality improvements for the assigned portfolios. Conduct special / critical audits besides the regular call monitoring - Payment calls, specific dispositions, credits, etc.
- Builds world-class, development teams through clear expectations and objectives management, career development, and smart recruiting.
- Actively participates in the continuous improvement of software development process.
- Performs root-cause analysis, identifies problem areas, and makes recommendations for improvement.

**Job Category**:Quality Assurance

**Job Type**:Full Time

**Job Location**:Pune IN



  • Pune, India r3 Consultant Full time

    Job Title: Spanish Customer Service Specialist Location: Pune, India Budget: 10 LPA Shift: Night Shifts (Flexible) Job Type: Full-Time Immediate Joiner Preferred Job Description: We are seeking a Spanish Customer Service Specialist to join our dynamic team in Pune. As a key member of our customer support team, you will assist Spanish-speaking customers by...

  • Cse - Spanish

    9 hours ago


    Pune, India Credence Resource Management Pvt.Ltd Full time

    Customer Care Executives - Spanish - Fluency in speaking Spanish - Fluency in speaking English - Diploma or minimum B1 certification in Spanish - Willing to work in Night shifts and collections **Job Types**: Full-time, Regular / Permanent **Salary**: Up to ₹500,000.00 per year **Benefits**: - Health insurance Schedule: - Night shift - Rotational...

  • Pos Level 2 Support

    2 days ago


    Pune, Maharashtra, India systems plus Full time

    **Location: Pune** **Employment Type: full-time** **Designation: POS Level 2 support** **Job Details**: - Manage system integrations between POS systems and loyalty programs, ERP, CRM, and payment gateways, ensuring seamless transaction flow and data accuracy. - Handle user access management, password resets, and account lockouts for platforms such as...


  • Pune, Maharashtra, India Uniglobe Consultant Services Full time

    **Dear Professionals,** We are looking for **Quality Assurance **with the experience from **Aerospace Industry, **for one of our leading client **Senwell Exports Pvt Ltd** - **Company Name **- Senwell Exports Pvt Ltd - **Company Profile**: is a dynamic and vibrant company specializing in the production and export of precision machining components for the...

  • Spanish Linguist

    2 days ago


    Pune, Maharashtra, India Rikaian Technology Pvt Ltd Full time

    Designation Hindi to Spanish Linguist Position 5 1. Translate scripts, dialogues, song lyrics, and other written content from Hindi to Spanish for children's animated series and films. To review and modify machine translation keeping the video sentence length intact. 2. Adapt voiceover scripts for dubbing or subtitling, ensuring that lip-sync matches the...

  • Pos Level 2 Support

    4 days ago


    Pune, Maharashtra, India Systems Plus Full time

    Manage system integrations between POS systems and loyalty programs, ERP, CRM, and payment gateways, ensuring seamless transaction flow and data accuracy. - Handle user access management, password resets, and account lockouts for platforms such as Xstore, JDA, Onelogin, Dayforce, and Yoobic. - Troubleshoot and resolve hardware issues with POS registers, pin...

  • Account Payable

    1 week ago


    Pune, India Anuview Full time

    Summary: AP accountant Accountant Key Responsibilities Duties & Responsibilities: Key Responsibilities Accounts Payable - Be the main point of contact for questions and issues communicated for the Mexico region (Spanish Language). - Group mailbox monitoring, handle vendor and offshore queries - Identify PO, non - PO & Preapproved invoice received in...


  • Pune, Maharashtra, India Parag Milk Foods Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Quality Assurance ExecutivePosition Title: Quality Assurance ExecutiveLocation: Manchar, Pune (Lactose)Job Summary: We are seeking a skilled and experienced Quality Assurance Executive with a strong background in the pharmaceutical industry to join our team at our Manchar, Pune location. The ideal candidate will possess technical expertise...

  • Spanish Teacher

    1 week ago


    Pune, India Success Classes Full time

    1. Planning and implementing Spanish teaching strategies. 2. Researching on modern teaching methods and techniques. 3. Amazing teaching skills. 4. Proficiency in the Spanish language. 5. Proven written and verbal proficiency in Spanish. 6. Laptop and internet connection mandatory **Job Types**: Full-time, Part-time, Regular / Permanent, Contractual /...

  • Team Member

    6 days ago


    Pune, Maharashtra, India UPL ltd Full time

    **Team Member - PTP - Spanish**: - Job Id: 10088- City: Pune, Maharashtra, India- Department: P2P- Function: Finance- Employee Type: Permanent Full Time- Seniority Level: Executive- Description: - Should have sound accounting knowledge, - Should have experience of minimum 2 years in PTP domain, - Fluent in English, - Should be proactive,