Customer Service Representative

4 hours ago

Salt Lake Kolkata West Bengal, India Conneqt Business Solutions Ltd Full time

Process**:Inbound & Outbound (Work From Home & Work from Office Both) - Multiple Opportunity as per skillset**

**Broad Responsibilities/ Major Deliverables**:

- Listening to and understanding the customer’s requirements.
- Provide product Sales / service details & benefits to customers.
- Capture correct information wherever required.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
- Escalating the call to the team leader / manager, wherever desirable
- Handle escalations and irate customer in proper manner

**Experience:* Fresher & Exp. Both are well come.**

**for Exp. (**Minimum 6 months exp or above. *)

In any industry preferably Call Center

**Age**: 18 years onwards

**Aptitude**:Process orientation, Systems Knowledge.

**Typing speed**: 18 WPM /88 % Accuracy

**Key Competencies**:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Any Two Languages Must:

- Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi

Educational Qualification Require:

- HS & Above

**Walk In interview with Spot offer letter & joining -**

**Reference:

- Bikash - Indeed**

**Ref Code:

- 1234567**

**Office location-**Conneqt Business Solutions has now changed its name to digitide Solutions, while maintaining the same location as mentioned below.

**TECHNOPOLIS BUILDING, 10th floor.**

**Street Number 1, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal, Kolkata 700091.**

**Landmark: Technopolis Bus Stop, Behind - Martin Burn Business Park Building**

**Opposite - Azad Hind Dhaba.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹168,000.00 - ₹228,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Location**:

- Salt Lake, Kolkata, West Bengal (required)

Work Location: In person

Application Deadline: 10/04/2022
Expected Start Date: 06/08/2025

  • Customer Service Representative

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India RFS Business Solutions Private Limited Full time

    **Job Title: Customer Service Representative** **Location**: Sector V, Kolkata (Work from Office Only) **Salary**: ₹18,000 - ₹22,000 per month **Schedule**: Monday - Friday, 5:30 PM - 9:30 PM IST (EST Hours) **Job Overview**: We are looking for a reliable and friendly **Customer Service Representative** to join our team. In this role, you will handle...

  • Customer Service Representative

    3 hours ago

    Salt Lake, Kolkata, West Bengal, India Jais Jewellery Full time

    Urgent Hiring Alert in KOLKATA! **Desired Profile**: - Excellent Communication Skills: Proficiency in English, both spoken and written, is essential. - Both experienced professionals and fresh graduates are encouraged to apply. - **Role**: Customer Support Representative - **Work Environment**: On-site at our office **Job Details**: - **Salary Range**:...

  • Csr (Customer Service Representative)

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Customer Support Representative (Inbound Voice Process)** Job details are as below - Work from office Job - **Night shift (US Calling)**: - Inbound Calling for medical billing - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not...

  • Customer Service Representative

    4 days ago

    Salt Lake, Kolkata, West Bengal, India TATWA Technologies Ltd. Full time

    Responsibilities: Inbound Calls II Customer Service II Problem Solving - Manage Incoming Calls And Customer Service Inquiries - Provide Information About Products And Services, Take/Cancel Orders, And Record Details Of Complaints - Keep Records Of Customer Interactions And Transactions, Details Of Enquiries, Complaints, And Comments, As Well As Actions...

  • Customer Service Associate

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Peoplemint Consultants Full time

    **Responsibilities**: 2. **Resolve customer issues** : Troubleshoot and resolve customer complaints, concerns, or issues related to products or services. 3. **Provide product/service information** : Educate customers on product features, benefits, and usage. 4. **Process customer requests** : Handle customer requests, such as orders, returns, or...

  • Csr (Customer Service Representative)

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Customer Support Representative (Inbound Voice Process)** Job details are as below - Work from office Job - Night shift (US Calling) - Inbound Calling for medical billing - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not...

  • Csr (Customer Service Representative)

    4 days ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Customer Support Representative (Inbound Voice Process)** Job details are as below - Work from office Job - Night shift (US Calling) - Inbound Calling for medical billing - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not...

  • Csr (Customer Service Representative)

    6 days ago

    Salt Lake, Kolkata, West Bengal, India Career Comfort Full time

    Urgent hiring for an MNC in Kolkata (Night Shift) Job position**:Customer Support Representative (Inbound Voice Process)** Job details are as below - Work from office Job - **Night shift (US Calling)**: - Inbound Calling for medical billing - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not...

  • Customer Support Representative

    4 days ago

    Salt Lake, Kolkata, West Bengal, India NEW EDGE REALTY SOLUTIONS Full time

    Customer Support Representative (CSR) Job details are as below - Work from office Job - Must have Excellent English Communication - Inbound Calling - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not opted) - Quarterly, Half Yearly & Annual Bonus available - Meals at Subsidized rates - Salary...

  • Customer Support Representative

    3 hours ago

    Salt Lake, Kolkata, West Bengal, India NEW EDGE REALTY SOLUTIONS Full time

    Customer Support Representative (CSR) Job details are as below - Work from office Job - Must have Excellent English Communication - Inbound Calling - No Sales or target Job - Free Cab drop Facility Available (1800 as monthly reimbursement if cab facilities are not opted) - Quarterly, Half Yearly & Annual Bonus available - Meals at Subsidized rates - Salary...