Customer Service Representative

2 days ago

Salt Lake Kolkata West Bengal, India Conneqt Business Solutions Ltd Full time

Process**:Inbound & Outbound (Work From Home & Work from Office Both) - Multiple Opportunity as per skillset**

**Broad Responsibilities/ Major Deliverables**:

- Listening to and understanding the customer’s requirements.
- Provide product Sales / service details & benefits to customers.
- Capture correct information wherever required.
- Asking the correct questions - probing and prompting the customer wherever required.
- Timely and accurate capturing all the information given by/to the customer.
- Staying current with knowledge of products/ processes & services offered by the client. Ensure full adherence to all the quality parameters. Cooperate with other Team members, SMEs and Team Leaders. Ensure 100% adherence to schedule.
- Escalating the call to the team leader / manager, wherever desirable
- Handle escalations and irate customer in proper manner

**Experience:* Fresher & Exp. Both are well come.**

**for Exp. (**Minimum 6 months exp or above. *)

In any industry preferably Call Center

**Age**: 18 years onwards

**Aptitude**:Process orientation, Systems Knowledge.

**Typing speed**: 18 WPM /88 % Accuracy

**Key Competencies**:Good communication skill, have pleasing telephone etiquettes, Customer focus, and willingness to learn

Any Two Languages Must:

- Bengali/English/Hindi/Oriya/Assamese/Telugu/Punjabi

Educational Qualification Require:

- HS & Above

**Walk In interview with Spot offer letter & joining -**

**Reference:

- Bikash - Indeed**

**Ref Code:

- 1234567**

**Office location-**Conneqt Business Solutions has now changed its name to digitide Solutions, while maintaining the same location as mentioned below.

**TECHNOPOLIS BUILDING, 10th floor.**

**Street Number 1, BP Block, Sector V, Bidhannagar, Kolkata, West Bengal, Kolkata 700091.**

**Landmark: Technopolis Bus Stop, Behind - Martin Burn Business Park Building**

**Opposite - Azad Hind Dhaba.**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹168,000.00 - ₹228,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Location**:

- Salt Lake, Kolkata, West Bengal (required)

Work Location: In person

Application Deadline: 10/04/2022
Expected Start Date: 06/08/2025

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