Area Service Incharge

14 hours ago

Kochi, India venus home appliances (P) Ltd Full time

**JOB RESPONSIBILITIES**:
1. To attend special calls regularly.

2. To manage Service Franchisees. To process promptly claims of spare parts and service amounts for the Franchisees and forward to CMO for approval.

3. To organize for spares dispatch to Service Franchisees.

4. To do service of Dealer’s repairable heaters at our Workshop.

5. Updation of Complaint Record after work completion.

6. To support Distributors / Dealers / DSA on service related issues through our Service Franchisees

7. To collect the from Customers for service bills. Collection should be handed over Commercial Dept. without keeping any pending amount.

8. To prepare and submit Annual Requirement Projection for spare parts (all product) and submit to Service Head (CMO).

9. To send monthly spare parts despatch plan.

10. To send spare part Indent for marketing products.

11. To hand over defective product (unrepairable) to our stores dept. along with Replacement Request Form (approved by Manager - Service) and new product (for replacement) should be handed over to the customer along with Delivery Challan.

12. To send MIS reports.

13. To prepare the consolidation report about the various types of complaints for within guarantee heaters.

14. To visit Franchisee once in 2 months to sort out service related issues.

15. To give service training to Franchisees Service Technicians as and when required.

**Salary**: ₹250,000.00 - ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
All Customers are required to wear a Musk. Vincense Monitoring for each employees at our premises.

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experiences in Electrical Knowledge?
- Do you have age limit of below 35?

**Education**:

- Diploma (preferred)

**Experience**:

- Area Service Incharge: 4 years (preferred)

**Language**:

- Gujarati, Hindi, English (preferred)

Shift availability:

- Day Shift (preferred)

**Speak with the employer**
+91 9884673671

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