Front Office Supervisor

Job Description:
As a Front Office Supervisor for a Luxury Hotel in Sinclair Doors, Chalsa, West Bengal.

Duties and Responsibilities:

- 1. Supervising and managing the daily operations of the hotel's front office, including the reception, concierge, and guest services.

2. Ensuring efficient check-in and check-out processes, handling guest inquiries, and addressing any guest concerns or complaints promptly.

3. Overseeing the front office staff, including scheduling, training, and performance management, to ensure high levels of customer service.

4. Coordinating with other departments, such as housekeeping, F&B, and maintenance, to ensure a seamless guest experience.

5. Handling room reservations, maintaining guest records, and updating room availability and pricing information.

6. Monitoring and reporting on key performance indicators (KPIs) related to front office operations, such as occupancy rates, average daily rate, and guest satisfaction scores.

7. Implementing and enforcing hotel policies and procedures to maintain the highest standards of professionalism and guest service.

8. Assisting in the development and implementation of front office strategies and initiatives to enhance the overall guest experience.

9. Providing regular feedback and training to front office staff to continuously improve their skills and knowledge.

10. Collaborating with the hotel management team on various operational and strategic decisions.

**Job Types**: Full-time, Permanent

Pay: ₹180,000.00 - ₹280,000.00 per year

**Benefits**:

- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (required)
- Front Office Assistant: 2 years (required)

License/Certification:

- Hotel Management Diploma/ BHM Degree (required)

Work Location: In person