IT Help Desk

2 days ago

Bengaluru, India Cambium Networks Full time

Cambium Networks is a leading global provider of wireless broadband solutions that connect the unconnected. Through its extensive portfolio of reliable, scalable and secure WiFi and wireless broadband point-to-point (PTP) and point-to-multipoint (PMP) platforms managed by cloud-based software, Cambium Networks makes it possible for all service providers; enterprises; governmental and military agencies; oil, gas and utility companies; Internet service providers; and public safety networks to build powerful communications networks, reach users from 200 kilometers across mountain tops down to the last meter to their devices and intelligently manage their infrastructure through end-to-end network visibility and actionable analytics. Headquartered outside Chicago and with R&D centers in the U.S., Ashburton, U.K. and Bangalore, India, Cambium Networks sells through a range of trusted global distributors.

**Desktop Support Analyst**

**Duties and Responsibilities**

Ø Excellent Hardware and software troubleshooting skills including defective hardware support, OS imaging and Configuration.

Ø Managing the assets in IT stock and update the asset inventory on a regular basis.

Ø Provide Hands and Eyes support whenever needed by the SMEs.

Ø Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.

Ø Monitoring & Tracking, reviewing the progress of a ticket and keeping the customer informed.

Ø Quickly and efficiently troubleshoot simple and complex issues within the defined SLA.

**Knowledge / Skill Requirement**

Ø Must be experienced in troubleshooting of complex IT helpdesk issues and handling requests.

Ø Minimum 5+ years of experience in supporting multiple versions of operating systems including WIN 7, WIN10 and MAC OS.

Ø Minimum 2 years of experience in remote technical support with core Helpdesk skills.

Ø Basic knowledge about Networking, Active Directory, DNS, LAN, WAN and troubleshooting of VPN connectivity / Access related / PC network connectivity related requests.

Ø Utility software technical knowledge such as Antivirus and others.

Ø Working experience with remote tools and ticketing tools.

Ø Excellent troubleshooting, problem solving skills.

Ø Have strong communication skills (both written and verbal) to direct with precision and clarity remote-hands technicians over the phone to execute deployment, break-fix, and upgrade plans accurately.

Ø Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on
- time delivery.

**Additional Job Requirement**

Ø Bachelor’s degree in Computer Science / equivalent.

Ø Good communication and listening skills.

Ø Good phone etiquette and the ability to diffuse agitated situations.

Ø Excellent interpersonal and organisational skills.

Ø Should be working as a team member as well as independently.

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