Warranty Executive

3 days ago

Kuruli Pune Maharashtra, India Mahindra Full time

**Key Responsibilities**:

- **Warranty Management**:

- Process and analyze warranty claims submitted by customers and service teams.
- Ensure accurate documentation and timely settlement of claims.
- Review warranty claims for validity and compliance with company policies.
- **Data Management**:

- Utilize SAP and other IT systems to log, track, and manage warranty claims.
- Generate and analyze reports on warranty claims for trends and performance metrics.
- **Coordination and Communication**:

- Collaborate with internal teams, including service, sales, and finance departments, to resolve warranty-related issues.
- Liaise with suppliers and vendors for claim approvals and settlements.
- **Process Improvement**:

- Identify gaps in the warranty process and propose enhancements.
- Stay updated on industry trends to improve claim settlement efficiency.
- **Customer Support**:

- Address customer queries related to warranty claims and provide timely resolutions.
- Ensure a customer-centric approach to enhance satisfaction and trust.

**Qualifications and Skills**:

- **Educational Qualification**: Diploma in Electrical/Mechanical Engineering (minimum).
- **Experience: 2 to 5 years**:

- Proven experience in warranty claim processing and settlement.
- Hands-on experience with SAP and IT systems.
- **Skills**:

- Strong understanding of warranty policies and claim settlement processes.
- Excellent communication and interpersonal skills.
- Ability to analyze data and generate actionable insights.
- Attention to detail and organizational skills.

**Work Environment**:

- Dynamic and collaborative team setting.
- Opportunities for skill development and career advancement.

If you are a self-motivated professional with a knack for handling warranty claims effectively and leveraging technology to drive results, we invite you to join our team

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 2 years (preferred)

Work Location: In person

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