Service Executive

3 days ago

Nashik Maharashtra, India Lucy Electric Full time

Job Advert

Internal Job Title**:Service Executive - After Sales Service (2 years fixed term contract)**

Business**:Lucy Electric India Pvt Ltd.**

Location**: Based in Nashik (Coordinator for East /West /South/North)**

Job Reference No**:4108**

**Job Purpose**

To ensure the customer satisfaction in all 4 regions of India by providing timely after sales service and support. Also, promote services as revenue generation model in all 4 regions. TO ensure the proper planning for repairing units which are within/ out of warranty.

**Job Context**

Based at Nashik and by coordinating all regions, would ensure complete customer satisfaction by ensuring the following.
- Providing commissioning and after sales service support to customer on site in all regions.
- Monitor and resolve the customer complaints at site in all regions.
- Provide the daily planning for repairing units in shop floor.
- Tendering and quote for out of warranty refurbishments and spares
- Training to field staff
- Lucy Employees and customers
- Communication with the customer for corrective and preventive actions.
- To track and generate the Service and spares revenue.

**Job Dimensions**

This position will report to AGM- After Sales Service and will be based at Nashik.

**Key Accountabilities**

These will include:

- Managing the Service function in all 4 regions by coordinating and sending the spare and material on time to site location.
- Schedule and organize the manpower to ensure proper scheduling of repairing units, both under warranty and Non warranty.
- Monitor and daily reporting of the status of customer complaints.
- Communicate with the customer for complaint acknowledgement, support and resolution with CAPA

**Qualifications, Experience & Skills**

Minimum Qualifications, Knowledge and Experience
- Bachelor’s Degree Engineering (Electrical) /DME with minimum 3~5 years’ experience in After sales
- Commissioning, Services & Spares in similar industries.
- Customer management and Operations.
- Technical knowledge for electrical switchgear and distribution network.

Behavioral Competencies
- Focus on delivery.
- Time Management.
- Good communication skills

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