3 Days Left Customer Service Executive

4 weeks ago

Nashik, India Impact Hr Km Solutions Full time

Job Description Description We are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and resolving issues promptly to ensure customer satisfaction. Responsibilities - Respond to customer inquiries via phone, email, and chat in a professional manner. - Resolve customer complaints and issues efficiently and effectively. - Provide product and service information to customers as needed. - Maintain customer records and update information in the database. - Collaborate with team members to improve customer service processes and policies. - Analyze customer feedback and suggest improvements to enhance customer satisfaction. Skills and Qualifications - 1-2 years of experience in customer service or a related field. - Excellent communication skills in English and local languages. - Proficiency in using customer service software and CRM systems. - Strong problem-solving skills and the ability to think critically. - Ability to work in a fast-paced environment and handle multiple tasks. - Familiarity with basic computer applications, including MS Office Suite.

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