Partner Incubation/partner Catalyst mumbai bv

2 days ago

Mumbai Maharashtra, India Paramount HR Full time

**Partner Incubation (Senior Executive or Senior Specialist
- IC Role)**

**Grade: M02/M03**

**Interview rounds**: Virtual Interview

**CTC budget** - up to 5.5 LPA

**Shift - Night Shift**

**5 days working**

**Position Overview**:
**Key Responsibilities**:
Partner Onboarding: Lead the end-to-end onboarding process for new partners/sellers, ensuring a smooth and efficient transition onto the Client platform.

Training and Support: Provide comprehensive training and ongoing support to partners/sellers, helping them navigate the client’s systems, policies, and best practices.

Process Improvement: Identify opportunities for process improvements and contribute to the development of onboarding materials and resources.

Relationship Management: Build and maintain strong relationships with partners, acting as their primary point of contact during the incubation period.

Issue Resolution: Troubleshoot and resolve any issues partners/sellers may encounter during the onboarding process, escalating to the appropriate teams as needed.

Collaboration: Work closely with cross-functional teams, including operations, IT, and marketing, to ensure a cohesive onboarding experience for partners.

Performance Tracking: Monitor and report on the progress of partner onboarding, using data to drive continuous improvement.

**Required Skills & Qualifications**:
**Education**: Bachelor’s degree in Business, Communications, or a related field.

**Experience**: 2+ years of experience in seller support, partner onboarding, customer service, or a related role. Experience in the BPO (voice-based) industry and e-commerce experience preferred. These may be independent and do not need to overlap.

**Skills**:
Excellent verbal and written communication skills.

Strong problem-solving and analytical abilities.

Proficiency in Microsoft Office Suite (Excel, Word).

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.

**Attributes**:
Customer-focused with a positive attitude.

Ability to manage multiple tasks and priorities effectively.

Adaptable and open to feedback.

Pay: ₹300,000.00 - ₹550,000.00 per year

Work Location: In person

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