Customer Service Representative

2 days ago

Navi Mumbai Maharashtra, India BV Full time

**Job Description - Document Attestation Consultant**

**Job Title**:Document Attestation Consultant

**Location**:Navi Mumbai (India)

**Position Overview**:
A dedicated Document Attestation Consultant is sought to join our team. Individual would play a pivotal role in providing document attestation services to clients while leveraging their sales expertise to drive business growth and revenue generation. Consultant combined with their knowledge of attestation procedures and sales acumen would effectively engage with clients, understand their needs and promote value-added services.

**Key Responsibilities**:

- Experience in handling Inbound and Outbound calls globally with good telephonic handling etiquette skills.
- Engage and build rapport with clients through effective communication to understand their document attestation requirements, including authentication, legalization and apostille services.
- Utilize consultative selling techniques to identify opportunities for upselling or cross selling additional services/products.
- Assist clients in preparing and organizing their documents, forms for attestations and submissions.
- Excellent Customer service and Communication skills (Both Written and Verbal) is essential.
- Maintain a sales pipeline of prospective clients, tracking interactions, inquiries and follow up activities to drive conversion and achieve sales target.
- Foster strong relationships with clients and their respective stakeholders involved in the document attestation process.

**Qualification and Skills**:

- At least 2 years of experience in sales, business development or client facing roles preferably within the document attestation or related BPO segments.
- High school diploma or bachelor's degree in any stream (in tourism may be preferred), travel, or hospitality.
- Strong understanding of document attestation procedures, regulations and requirements in various countries and regions.
- Excellent communication and interpersonal skills with the ability to build relationships, negotiate effectively and close sales deals.
- Result oriented mindset with a track record of meeting or exceeding sales targets and driving revenue growth
- Adaptability, resilience and a customer-centric approach to problem-solving and client service delivery.
- Add advantage if bilingual English /Arabic

**Why Join Us?**:

- Competitive salary: Negotiable
- Attractive commission/incentive structure.
- Opportunities for career growth and development.

**Abou BVS Global**

We are the market pioneers in the verification, attestation, visa, Immigration and BPO segments. We provide exemplary services for our customers as we are completely attuned to the industry’s needs. We boast a strong, unrivalled presence in more than 100 countries, making the whole process even smoother.

Pay: ₹25,000.00 - ₹38,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Navi Mumbai, Maharashtra (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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