Customer Service Representative

2 weeks ago


Navi Mumbai, India Sutherland Global Services Full time

We are looking for a customer-oriented service representative. Even Freshers can apply.

**Responsibilities**:
**Customer Service Responsibilities list**:

- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills.
- Ability to multi-task, prioritize, and manage time effectively



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