Customer Success Executive

**About Aerchain**

Aerchain is an AI-powered Procurement platform transforming the way purchase is done in enterprises. We are a 3.5-year-old funded startup with some of the largest global companies as clients & part of 3 top accelerator programs backed by Reliance Group, top VCs & Supply Chain experts. We are on the lookout for technology enthusiasts who would love to contribute to revolutionizing the world's procurement industry with Artificial Intelligence

**What sets us apart from the rest?**

We’re pioneering Autonomous Procurement like never before. We are building the world’s most intuitive intelligent procurement platform where technology is not just an enabler, but a decision maker. Think of us being a Siri or a Google Assistant for procurement, only with better answers

We’re growing 5X YoY with a great pull from the market. We believe customer satisfaction is the best strategy for our business growth.

We’re looking for an ambitious **Customer Support Executive** who is an exceptionally talented & motivated individual. You'll be teaming up with engineers, product managers, and sales people from a diverse set of backgrounds who are challenging every assumption about software development.

Join us as we reinvent the Procurement landscape globally.

**What will make you a great fit**:

- 1 to 3 years of experience in Customer Success, Professional Services and/or Services Industries, Technical Sales.
- Experience working in B2B Enterprise Software, SaaS and/or Cloud
- Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering)

**What do you get to do?**
- Get involved in the entire customer lifecycle from on-boarding through the duration of their contract period.
- Provide product training to enable the customers to realize the potential of Aerchain.
- Deeply understand customer business and technology needs; become the face of Aerchain to the customer.
- Execute customer success plan to drive adoption post-deployment.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Aerchain champions.
- Identify opportunities of upselling and cross-selling along with the Sales Managers.
- Identify appropriate business use cases for existing customers where Aerchain other modules can be deployed.
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap
- Identify and Process Success milestones for the customers
- Willingness to take initiative and tackle things on your own.

**What you need to have/ bring to the table**:

- Technical understanding of SaaS, Cloud Services or equivalent
- Displays Highest levels of Professionalism & Integrity - at all times
- Experience with enterprise software implementations
- Ability to show customers how to - use
- the offerings to get to first productive use and proactive expansion
- Strong interpersonal relationship building and executive communications skills
- Can manage multiple customer accounts and projects simultaneously
- Motivated and positive approach to solving customer problems large and small
- Passion for technology and for contributing to a fast-growing SaaS company
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products

**Salary**: From ₹350,000.00 per year

**Benefits**:

- Life insurance
- Provident Fund

Schedule:

- Morning shift

Ability to commute/relocate:

- Bengaluru, Bengaluru Urban - 560083, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer support: 1 year (preferred)