Customer Support Associate

3 days ago

Mohali Punjab, India ESR Solutions Full time

**Industry**: IT / Software Services
**Location**: Phase 8B, Sector 74, Mohali
**Experience**: Minimum 6 months in International Calling (Voice Process)
**Working Hours**: Rotational Shifts (4:00 AM - 6:00 PM)
**Weekend Availability**: Mandatory

**About the Role**

We are looking for a **Dynamic and Enthusiastic International Telecaller** to join our growing team. If you have experience in **international voice processes**, enjoy engaging with clients, and can confidently handle global communications, this role is for you.

As a key member of our team, you will handle **both Inbound and Outbound Calls**, maintain client records, resolve queries, and ensure an excellent customer experience across multiple time zones.

**Key Responsibilities**
- Make **Outbound International Calls** to prospective & existing clients for follow-ups, service updates, and lead generation.
- Handle **Inbound calls** and professionally address client queries.
- Maintain accurate records in **CRM**systems and ensure updated communication logs.
- Build and strengthen **Client Relationships** with effective communication.
- Collaborate with internal teams to resolve client concerns and ensure smooth coordination.

**Requirements**:

- Minimum **6 months of experience** in international calling (voice process).
- Excellent **spoken & written English communication skills**.
- Strong interpersonal and client-handling skills.
- Familiarity with **CRM tools** & Microsoft Office.
- Basic understanding of **IT / software services** is an advantage.
- Flexible to work in **Rotational Shifts (4:00 AM - 6:00 PM)**.
- **Weekend availability** is required.

**Why Work With Us?**
- Be part of an **innovative IT company** with global clients.
- Gain **International Exposure** and career advancement opportunities.
- Enjoy a **Collaborative and Professional** work environment.
- Earn **performance-based incentives and rewards**.
- Access a supportive, growth-oriented workplace where your efforts are recognized.

Pay: ₹25,000.00 - ₹45,000.00 per month

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 8968890403

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