Customer Support Associate

2 days ago

Mohali Punjab, India Ava Finance Full time

A Customer Support Representative, or CSR, will provide support related to product/services information, answer queries, and resolve/escalate any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

**Responsibilities**

You will be the first point of contact when a customer has a problem or requires assistance with Ava’s products.

**Here’s a look at all the key responsibilities**:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
- Provide accurate, valid and complete information by using the right methods/tools.
- Take ownership of customer issues.
- Escalate unresolved issues to relevant internal teams.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
- Follow policies of the company.
- Collect prompt and accurate customer feedback.
- Use software and platforms correctly.

**Requirements and Skills**:

- Educational degree - Any Bachelors level (mandatory)
- Customer service experience preferred 1 year. Freshers with exceptional communication skills and willingness to learn can also be considered.
- Have a strong handle of the English language and excellent written communication skills.

**What we offer**
- 3-month contract. Full-time position after successful completion of the 3-month contract.
- Highly competitive salary and great work environment.
- Paid training.

**Work Location: At Office in Jalandhar**

Send us your resume at and kickstart your career growth at Ava Finance

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

  • Customer Support Associate

    1 week ago

    Mohali, Punjab, India GNR Global Services Full time

    **Hiring Customer Support Associate** **Process**: - International Voice/ Chat Location - Mohali **Salary - 25000 to 32000** **Qualification**: 12th/Graduation/PG Good English skills Pay: ₹25,000.00 - ₹32,000.00 per month Schedule: - Rotational shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1...

  • Customer Support Associate

    5 days ago

    Mohali, Punjab, India GNR Global Services Full time

    **Customer Support Associate** **Job Location**: Mohali/ Chandigarh **Salary Package**: 20,000-23,000 Qualification: 12th + 6 months experience Graduate fresher can also apply 5 days working with Night Shift **Cab facility available** Pay: ₹15,000.00 - ₹23,000.00 per month **Education**: - Higher Secondary(12th Pass)...

  • Customer Support Associate

    2 days ago

    Mohali, Punjab, India Teleperformance Full time

    We Have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service associate. Key Responsibility: - Understand customer needs and promote products or service effectively. - Handle customer inquiries, resolve issue, and provide product...

  • Customer Service Associate-bengali

    7 days ago

    Ludhiana, Punjab, India Varuni Associate Full time

    Position: Customer Service Associate (Bengali Language) Location: Sahnewal, Ludhiana - Punjab 141120 **Salary**: ₹1.80 LPA (In-hand) Qualification: Diploma / Degree / Certification in Computers Skills Required: - Good communication and convincing skills in Bengali Experience: Fresher’s can apply Job Responsibilities: - Contact potential or...

  • Customer Support Associate

    2 weeks ago

    Mohali, Punjab, India Venture Quest Full time

    **Customer success associate** APPLY NOW!! International / Domestic process (Voice/Non-Voice) - Maintaining a positive, empathetic, and professional attitude toward customers. Call/ WhatsApp _**HR Priyanka **_**(7037375529)** Immediate joiner. Excellent English verbal and written communication. Freshers/Experienced UG/Grad/PG Rotational shifts. Pay:...

  • Customer Support Associate

    2 days ago

    Mohali, Punjab, India BJS Distribution & Storage & Couriers Pvt. Ltd. Full time

    About the Role: We are hiring enthusiastic and customer-focused **Customer Care Associates (CSA)** for a **UK shift (monthly rotational)** in a **product-based company**. This role offers a great opportunity to build your career, gain international process exposure, and grow internally through **Internal Job Postings (IJP)** within the organization. Key...

  • Customer Support Associate

    3 days ago

    Mohali, Punjab, India Primefox Infotech Full time

    **Skills Required**: 1. Excellent English communication skills 2. Strong interpersonal skills 3. Adaptive and quick learner 4. Good, smooth, calm, enthusiastic communicator **Responsibilities**: 1. Generating high-quality leads following established SOPs 2. Utilizing rebuttal techniques to address customer queries 3. Making outgoing calls to generate...

  • Customer Support Associate

    1 week ago

    Mohali, Punjab, India Venture Quest Full time

    This is a full-time on-site role for a Customer Support Specialist located in Mohali district. The Customer Support Specialist will be responsible for handling customer inquiries, resolving complaints, and providing technical support. The Specialist will also be responsible for ensuring customer satisfaction and building positive relationships with...

  • Customer Support Associate

    2 weeks ago

    Mohali, Punjab, India ESR Solutions Mohali (IT Organization) Full time

    **Job role: Customer support executive** **About the Role**: As a Customer Support Executive, you will be the first line of defense for our software users, ensuring a positive and smooth user experience. You will be responsible for addressing user inquiries, troubleshooting technical issues, and resolving problems in a timely and efficient...

  • Customer Support Associate

    3 days ago

    Mohali, Punjab, India FITB Full time

    Hi Team,Below is the Job Description for Regional Language**:Requirements**: Education: Minimum 12th Pass Experience: Freshers Must be comfortable with rotational shifts and rotational week-offs. There will be 6 working days Language: Tamil, Telugu, Kannada, Malayalam, Bengali. **Responsibilities**: - Maintaining a positive, empathetic, and professional...