Customer Relationship Executive

2 days ago

Gurgaon, India 9 Plates Hospitality Private Limited Full time

**Position Overview**:
**Key Responsibilities**:
**Issue Resolution**: Act as the primary point of contact for franchise owners, addressing their queries, concerns, and issues promptly and professionally. Utilize problem-solving skills to find appropriate solutions and ensure a high level of satisfaction.

**Communication**: Establish clear and consistent communication channels between franchise owners and relevant departments within the company. Relay franchise owner issues and feedback accurately to the appropriate departments to ensure swift resolution.

**Relationship Building**: Cultivate strong and positive relationships with franchise owners, understanding their unique needs and fostering a sense of partnership between them and the brand.

**Conflict Resolution**: Mediate and resolve conflicts that may arise between franchise owners and the brand. Work collaboratively to find mutually beneficial solutions while maintaining the brand's standards and policies.

**Feedback Collection**: Gather feedback from franchise owners on an ongoing basis, providing insights to the management team for continuous improvement and refinement of processes.

**Training and Support**: Assist franchise owners in understanding the brand's policies, procedures, and initiatives. Provide necessary training and support to ensure their successful operation of outlets.

**Data Management**: Maintain accurate and organized records of interactions, feedback, and issue resolutions. Use CRM tools to track and manage communication effectively.

**Collaboration**: Collaborate with various departments such as Operations, Marketing, and Finance to ensure franchise owner needs are met, and their concerns are addressed promptly.

**Performance Tracking**: Monitor key performance indicators related to franchise owner satisfaction, issue resolution time, and communication effectiveness. Provide regular reports to management.

**Continuous Improvement**: Identify opportunities for process enhancement and streamlined communication to enhance the overall franchise owner experience.

**Qualifications and Skills**:

- Bachelor's degree in Business Administration, Hospitality, or a related field.
- Proven experience in customer relationship management, preferably in the foodservice or franchise industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and manage time effectively.
- Proficiency in using CRM software and Microsoft Office Suite.
- Empathy and patience in dealing with various stakeholders.
- Strong organizational skills and attention to detail.
- Ability to work independently and within a team.
- Flexibility to adapt to changing priorities and requirements.

**Salary**: ₹18,000.00 - ₹22,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

**Speak with the employer**
+91 8800020766

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