Associate - Equipment Services Support

3 days ago

Coimbatore Tamil Nadu, India Avantor Full time

**The **Opportunity**:
Avantor is looking for an Associate for Equipment Services Support team. He/She will be a member of a multi-disciplined customer support team. Should be a proactive team member, who communicates well with others and is dedicated to achieving team targets. Must have a flexible approach and ability to work well under pressure in a fast-moving environment.

**What we’re looking for**

**Education**:Graduation in any field.

**Experience**: Working knowledge of Microsoft Excel preferred.

**Preferred Qualification**:

- Ability to multitask
- Effective/comprehensive communication
- Delivers quality through attention to detail high level of accuracy
- Self-motivated and demonstrates initiative and results orientated
- Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance.
- Supports team manager and team colleagues.
- Analytical and Critical Thinking
- Collaboration & Teamwork
- Continual Improvement and Innovation
- Customer Focus
- Developing People
- Driving Results
- Adhere to VWR’s policies, procedures, rules and guidelines
- Uphold VWR Culture and Values at all times

**How you will thrive and create an impact**:

- Work as part of the Customer Support team
- Demonstrate professionalism, confident, telephone skills
- Establish and maintain excellent customer relationships
- To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior.
- Timely and professional response to incoming telephone calls
- Resolve customer product and service queries/complaints
- Pricing enquiries
- Internet queries/registrations
- Proof of delivery requests
- Invoice queries
- Administration of product returns
- Provide information on product availability
- Provide Certificates of Analysis
- Any other customer support functions
- Help accomplish team goals and objective by being a good team player
- To ensure health and safety is supported within the workplace.

**Disclaimer**:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

**Why Avantor?**

**Dare to go further in your career. **Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

**The work we do changes people's lives for the better.** It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

**EEO Statement**:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

**3rd party non-solicitation policy**:

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