Associate - Equipment Services Support

3 days ago

Coimbatore, Tamil Nadu, India Avantor Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Experience:

  • 1+ years of experience.

Preferred Qualifications:

  • Work as part of the Customer Support team
  • Demonstrate professionalism, confident, telephone skills
  • Establish and maintain excellent customer relationships
  • To carryout customer support functions that meets deadlines and responsibilities, demonstrating, politeness, proficiency, and skilled behavior.
  • Timely and professional response to incoming telephone calls
  • Resolve customer product and service queries/complaints
  • Pricing enquiries
  • Internet queries/registrations
  • Proof of delivery requests
  • Invoice queries
  • Administration of product returns
  • Provide information on product availability
  • Provide Certificates of Analysis
  • Any other customer support functions
  • Provide pre/post sales technical support via email/call/chat.
  • Help accomplish team goals and objective by being a good team player
  • To ensure health and safety is supported within the workplace

How will you thrive and create an impact:

  • Working knowledge of Microsoft Excel preferred
  • Ability to multitask
  • Effective/comprehensive communication
  • Delivers quality through attention to detail high level of accuracy
  • Self-motivated and demonstrates initiative and results orientated
  • Meets business commitments through acceptance of accountability, customer ownership, time management, punctuality/attendance
  • Supports team manager and team colleagues

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