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Customer Support Agent

3 weeks ago

Pink City Jaipur Rajasthan, India ganpati exclusive designer saree pvt. ltd. Full time

**Key Responsibilities**:

- Handle and respond to customer queries and concerns via Instagram and other social media platforms in a timely and professional manner.
- Provide support for customer inquiries related to products, services, orders, deliveries, and returns.
- Maintain a positive and empathetic attitude toward customers at all times.
- Coordinate with internal teams (sales, logistics, etc.) to resolve customer issues efficiently.
- Manage after-sales service by following up with customers to ensure satisfaction and problem resolution.
- Monitor and escalate critical issues to the appropriate department when necessary.
- Maintain accurate records of customer interactions and issues.
- Contribute to improving overall customer experience and satisfaction.

**Requirements**:

- Excellent written and verbal communication skills.
- Prior 1-2 years experience in customer service or social media handling is preferred.
- Graduation

Share CV 8306333635

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8306333635