Customer Support Agent

3 days ago

Jaipur, India SNAPMINT CREDIT ADVISORY PRIVATE LIMITED Full time

Responsiblities
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
- Associates communicate with customers primarily through mail/call/chat and utilize a variety of software tools to navigate customer accounts, research, and review policies and communicate effective solutions in a fun and fast-paced environment.
- Good comprehension skills and ability to clearly understand and state the issues customers present.
- Ability to maintain composure in highly escalated situations.

**Requirements**:

- Proven customer support experience or experience as a Client Service Representative.
- Flexible with the working schedule, may be expected to work weekends, holidays, and events.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
- Familiarity with CRM systems and practices.
- Strong phone contact handling skills and active listening.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Graduation is must.
- Excellent verbal/written communication skills and basic computer knowledge.
- Age should be a maximum 27.
- Work from the office and 6 days working (roster off)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service (preferred)

**Speak with the employer**
+91 9321931971
- Health insurance

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