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International Customer Support Executive

2 weeks ago

Kanjurmarg Mumbai Maharashtra, India Intellisolvers LLP Full time

**Job Title**: International Customer Support Executive

**Location**: Kanjurmarg

**Job Type**: Full-Time
**Experience Required**: 1-3 years

**Job Summary**:
**Key Responsibilities**:

- Provide accurate information about products, services, policies, and processes.
- Resolve customer issues and complaints effectively while maintaining high satisfaction levels.
- Escalate complex queries to appropriate departments while ensuring timely follow-up.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Collaborate with cross-functional teams to improve overall customer experience.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
- Stay updated with company policies, product knowledge, and industry trends.

**Key Skills & Qualification**:

- Excellent verbal and written communication skills in English (knowledge of additional foreign languages is a plus).
- Prior experience in international voice/non-voice support will be an advantage.
- Strong problem-solving skills and a customer-first attitude.
- Ability to work in rotational shifts, including night shifts, as per international time zones.
- Proficiency in MS Office and CRM tools.

**Benefits**:

- Competitive salary
- Training and development programs for skill enhancement.
- Opportunities for career growth within international markets.

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person

**Speak with the employer**
+91 8454074622