Customer Support Executive

7 days ago

Mumbai Maharashtra, India Datrax Services Pvt Ltd Full time

**Position
- Communication Executive/ Customer Support Executive(International Process)**

**Location-Andheri, Mumbai**

**Experience
- 1 Year**

**CTC- 30k**

**Working days - Monday to Friday (5.30PM-2.30AM)**

**Duties and Responsibility**
- Experience in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS Office.
- Should be experienced in customer service, who has the technical and practical knowledge of customer service/ relationship management process or Inside sales
- He should have experience in multiple customer service support channels e.g. in
- bound/ outbound calling, e
- mail, web chat etc.
- International experience is must.

**Qualification**
- 12th Passed out.
- Minimum 1 year of experience
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e
- mail, phone, web chat etc./ Need to do cross selling
- Collect and collate customer feedback for inputting into further development of product and technology.
- Optimize the customer service function to provide best service at low cost (minimize the cost per service). Should have a sense of urgency, self-motivation and detail minded.
- Excellent Verbal and Written communication. ability to manage/ reduce customer complaints.
- Ability to create and analyze reports. Ability to remain flexible and willing to change strategies Ability to be self-motivated and create an exciting workplace.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

**Experience**:

- Customer support: 1 year (preferred)
- International voice process: 1 year (preferred)

Shift availability:

- Night Shift (required)

Work Location: In person

**Speak with the employer**
+91 8327790410

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