
Customer Support Executive
7 days ago
**Position
- Communication Executive/ Customer Support Executive(International Process)**
**Location-Andheri, Mumbai**
**Experience
- 1 Year**
**CTC- 30k**
**Working days - Monday to Friday (5.30PM-2.30AM)**
**Duties and Responsibility**
- Experience in BPO/KPO preferred Exceptional written, interpersonal and presentation skills Proficiency in MS Office.
- Should be experienced in customer service, who has the technical and practical knowledge of customer service/ relationship management process or Inside sales
- He should have experience in multiple customer service support channels e.g. in
- bound/ outbound calling, e
- mail, web chat etc.
- International experience is must.
**Qualification**
- 12th Passed out.
- Minimum 1 year of experience
- Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels e
- mail, phone, web chat etc./ Need to do cross selling
- Collect and collate customer feedback for inputting into further development of product and technology.
- Optimize the customer service function to provide best service at low cost (minimize the cost per service). Should have a sense of urgency, self-motivation and detail minded.
- Excellent Verbal and Written communication. ability to manage/ reduce customer complaints.
- Ability to create and analyze reports. Ability to remain flexible and willing to change strategies Ability to be self-motivated and create an exciting workplace.
**Job Types**: Full-time, Permanent
**Salary**: Up to ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Fixed shift
- Monday to Friday
- Night shift
- US shift
**Experience**:
- Customer support: 1 year (preferred)
- International voice process: 1 year (preferred)
Shift availability:
- Night Shift (required)
Work Location: In person
**Speak with the employer**
+91 8327790410
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