Business Support, Customer Service

JLL supports the Whole You, personally and professionally.

Community Executive

Property and Asset Management

What this job involves

We are seeking a dynamic and customer-oriented Community Executive to join our team. As a Community Executive, you will play a crucial role in creating a positive first impression for our clients, visitors, and employees. Your primary responsibility will be to ensure smooth front office operations while providing exceptional customer service.
- High school diploma or equivalent qualification. Additional relevant certifications are a plus.
- Proven experience as a Front Desk Executive, Receptionist, or in a similar customer-facing role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficient in using office equipment (e.g., phone systems, printers, etc.).
- Polite, professional, and customer-focused demeanour.
- Ability to maintain composure under pressure and handle challenging situations with poise.
- Punctual and dependable with a strong sense of responsibility.
- Strong attention to detail and accuracy in handling data and documents.

**Reception and Welcoming**: Greet visitors, tenants, and employees with a friendly and professional demeanor. Provide a warm and welcoming environment, making tenants and visitors feel comfortable and valued.

**Visitor Management**: Greet visitors, assist them with registration/way finding as Notify relevant staff of visitor arrivals and handle security protocols.

**Information Dissemination**: Provide accurate and up-to-date information about the organization's services, products, and policies. Assist visitors with general queries and direct them to the relevant resources.

**Administrative Support**: Assist in various administrative tasks such as coordinating with the Hospitality team for upkeep of the asset and events, as required Handle incoming and outgoing mail and packages.

**Facilities Management**: Monitor and maintain the cleanliness and organization of the front desk area. Report any maintenance or security issues promptly.

**Communication**: Communicate effectively with colleagues and management regarding any relevant issues or updates.

**Problem-Solving**: Handle complaints or difficult situations with diplomacy and tact. Escalate issues to the appropriate department when necessary

**Reporting**:
You will be reporting to the Estate Manager.

**Sound like you? Here is what we’re looking for**:
Being Analytical and Meticulous
You must pay attention to detail and have excellent accounting and financial management knowledge and skills. Possess the ability to collate information into the system and maintain it in the record books.

**Qualifications**:
You will have a Degree / Diploma with relevant educational background in with min 2-3 years of work experience.

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.