Administrator - Collaboration

18 hours ago

Bengaluru, India Microland Full time

Additional details **Level** - P2**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - US**Department** - EY**Job Description**: Required Skill Technology - Collaboration and Messaging Roles|Skype Administrator Technology - Unified Communications Platforms|Microsoft Process - IT Service Management|Incident Management Domain - IT in Banking|Customer Support Behavioral - Aptitude|Communication Behavioral - Aptitude|Information Processing Details Minimum Qualification - Any Graduate Designation - Administrator - Collaboration Band / Sub Band - P2A Years of experience - 3 to 5 years for P2A & 4 to 6 years for P2B Technical Primary Skills Messaging Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016 Administration of Office 365 Managing of Exchange Load Balancers (NLB, WNLB, Clustering) Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking â¬20’01 Unified Communication & Collaboration In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., LDAP Active Directory and Azure Active Directory user administration Directory Sync from AD to AAD End-User Outlook 2013/2016/2019/ProPlus/Mobile clients Teams, desktop/mobile clients OneDrive/BOX desktop sync Offline and Online archive management PowerShell Advanced PowerShell scripting knowledge Functional Primary Skills Messaging Administratorâ¬20"21s primary responsibility is to provide support to an organizationâ¬20"21s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1 team. This role also spills over to the bigger Unified Communication & Collaboration (UCC) support including SOP based administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 2. Implement the activities defined by L3 team 3. Address the tickets escalated from L1 team 4. Incident Management 5. Prepare and maintain SOP documents to help L1 team 6. Manage and lead team of L1s Technical Secondary Skills N/A Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345 Microsoft 365 Certified: Messaging Administrator Associate - MS-203 Certification Requirement - Internal Training

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