Associate Sme

9 hours ago

Bengaluru, India Microland Full time

Additional details **Level** - P3**Requirement location** - India - Bengaluru**Number of Position** - 1**Employment type** - ML**Cluster/Group** - Microland Delivery**Business Unit** - EMEA**Department** - Collaboration - Tech Ops**Job Description**: Required Skill Technology - Collaboration and Messaging Roles|Skype Administrator Technology - Unified Communications Platforms|Microsoft Process - IT Service Management|Incident Management Process - IT Service Management|Managing Change Domain - IT in Banking|Customer Support Behavioral - Aptitude|Communication Behavioral - Aptitude|Information Processing Details Minimum Qualification - Any Graduate Designation - Associate SME - Collaboration Band / Sub Band - P3A Years of experience - 5 to 7 years for P3A & 7 to 9 years for P3B & 8 to 11 years for P3C Technical Primary Skills Messaging Complete hands-on experience on installing and managing Microsoft Exchange Server 2010/2013/2016/2019 Administration of Office 365 Managing of Exchange Load Balancers (NLB, WNLB, Clustering) Understanding of SPF, DKIM, DAG, Patch management, mail flow, message tracking â¬20’01 Unified Communication & Collaboration In-depth knowledge of various UCC services; for e.g., Teams, OneDrive, SharePoint etc., In-depth hands-on experience on Microsoft 365 LDAP Active Directory and Azure Active Directory user administration Directory Sync from AD to AAD Authentication protocols End-User Outlook 2013/2016/2019/ProPlus/Mobile clients Teams, desktop/mobile clients OneDrive/BOX desktop sync Offline and Online archive management PowerShell Advanced PowerShell scripting knowledge Functional Primary Skills Messaging Subject Matter Expertâ¬20"21s primary responsibility is to provide support to an organizationâ¬20"21s messaging infrastructure to help them meet their business goals. This is done by performing the regular BAU activities on the Exchange Servers/Exchange Online/any other messaging infrastructure, periodic maintenance, installing patches, and supporting L1/L2 teams. This role also includes the bigger Unified Communication & Collaboration (UCC) portfolio including administration of Teams, OneDrive, BOX, SharePoint, Yammer etc., 2. Plan and execute upgrades, projects defined by customers 3. Address the tickets escalated from L1/L2 team 4. Document the architecture and participate along with architects to define the DR, failovers etc 5. Manage and lead team of L1/L2 Technical Secondary Skills N/A Certifications - Administering Microsoft Exchange Server 2016/2019 - 70-345 Microsoft 365 Certified: Messaging Administrator Associate - MS-203 Certification Requirement - Mandatory - Anyone

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