Front Office Executive

1 day ago


Churchgate Mumbai Maharashtra, India PARASHAR HOSPITALITY SOLUTIONS Full time

**HOTEL LORDS- HOTEL OLTEN**

**Location: Andheri & Cst (Mumbai)**

**Salary: ₹18,000 - ₹25,000 per month**

We are looking for a motivated and well-presented Front Office Executive for our 3-star hotel to provide exceptional customer service and ensure smooth day-to-day operations at the front desk.

**Key Responsibilities**:
Guest Check-in and Check-out: Ensure efficient check-in/check-out processes for all guests.

Customer Service: Greet guests upon arrival, respond to inquiries, provide information about hotel facilities, and assist with special requests.

Reservations Management: Manage reservations, confirm booking details, and assist in overbooking situations.

Billing and Payment: Handle guest payments, process invoices, and maintain accurate records of transactions.

Coordination with Other Departments: Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room preparation.

Maintain Records: Update and maintain guest information, guest preferences, and relevant documents in the system.

Guest Feedback and Complaint Handling: Address guest complaints or concerns promptly, ensuring issues are resolved to the guest’s satisfaction.

Maintain Front Desk Area: Keep the front office area clean, organized, and welcoming at all times.

Security Protocols: Ensure safety and security of guests by following hotel’s security procedures.

**Qualifications**:
**Hotel management**
**Any graduate can apply**

**Skills Required**:
**Minimum 1-2 years of experience in hotel front office or customer service.**

**Good communication skills in English (additional language proficiency is a plus).**

**Proficient in hotel management software (knowledge of Opera, IDS or similar is preferred).**

**Strong interpersonal skills, with a friendly and professional demeanor.**

**Ability to multitask and work in a fast-paced environment.**

Customer service oriented with a positive attitude.

Strong attention to detail and problem-solving skills.

Time management and organizational skills.

Ability to work independently and as part of a team.

Pay: ₹18,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hotel: 2 years (preferred)
- Front office executive: 2 years (preferred)
- total work: 5 years (preferred)

Work Location: In person



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