
Front Office Executive
1 day ago
**HOTEL LORDS- HOTEL OLTEN**
**Location: Andheri & Cst (Mumbai)**
**Salary: ₹18,000 - ₹25,000 per month**
We are looking for a motivated and well-presented Front Office Executive for our 3-star hotel to provide exceptional customer service and ensure smooth day-to-day operations at the front desk.
**Key Responsibilities**:
Guest Check-in and Check-out: Ensure efficient check-in/check-out processes for all guests.
Customer Service: Greet guests upon arrival, respond to inquiries, provide information about hotel facilities, and assist with special requests.
Reservations Management: Manage reservations, confirm booking details, and assist in overbooking situations.
Billing and Payment: Handle guest payments, process invoices, and maintain accurate records of transactions.
Coordination with Other Departments: Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction and timely room preparation.
Maintain Records: Update and maintain guest information, guest preferences, and relevant documents in the system.
Guest Feedback and Complaint Handling: Address guest complaints or concerns promptly, ensuring issues are resolved to the guest’s satisfaction.
Maintain Front Desk Area: Keep the front office area clean, organized, and welcoming at all times.
Security Protocols: Ensure safety and security of guests by following hotel’s security procedures.
**Qualifications**:
**Hotel management**
**Any graduate can apply**
**Skills Required**:
**Minimum 1-2 years of experience in hotel front office or customer service.**
**Good communication skills in English (additional language proficiency is a plus).**
**Proficient in hotel management software (knowledge of Opera, IDS or similar is preferred).**
**Strong interpersonal skills, with a friendly and professional demeanor.**
**Ability to multitask and work in a fast-paced environment.**
Customer service oriented with a positive attitude.
Strong attention to detail and problem-solving skills.
Time management and organizational skills.
Ability to work independently and as part of a team.
Pay: ₹18,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- Hotel: 2 years (preferred)
- Front office executive: 2 years (preferred)
- total work: 5 years (preferred)
Work Location: In person
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