Front Office Executive

4 days ago

Churchgate Mumbai Maharashtra, India Forehotels.com Full time

**1. Guest Service Management**:

- Greet guests warmly upon arrival and provide assistance throughout their stay.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Ensure guest satisfaction by providing personalized service and anticipating needs.

**2.** **Front Desk Operations**:

- Oversee daily front desk operations, including check-in/check-out procedures.
- Manage reservations, room assignments, and billing processes.
- Maintain accurate records of guest accounts and ensure payment processes are followed.

**3. Team Supervision**:

- Train, supervise, and evaluate front desk staff, ensuring adherence to hotel policies and procedures.
- Foster a positive team environment that promotes collaboration and high standards of service.

**4. Communication and Coordination**:

- Liaise with housekeeping, maintenance, and other departments to ensure guest requests and needs are met efficiently.
- Communicate important information to staff regarding guest arrivals, departures, and special requests.

**5. Administrative Duties**:

- Prepare and maintain reports related to front office operations and guest feedback.
- Assist in developing and implementing front office policies and procedures.
- Ensure compliance with health and safety regulations.

**6. Sales and Upselling**:

- Promote hotel services and amenities, upselling rooms and packages to enhance guest experiences.
- Monitor and analyze occupancy trends to maximize room revenue.

**Qualifications**:

- **Education**: Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- **Experience**: Previous experience in hotel front office or customer service roles; supervisory experience is a plus.
- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to handle stressful situations and resolve conflicts effectively.

Pay: ₹18,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Rotational shift

**Experience**:

- total work: 3 years (preferred)

Work Location: In person

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