Hotel Receptionist

2 weeks ago

Bandra West Mumbai Maharashtra, India instadukan Full time

Key Responsibilities:

- **Guest Interaction**: Greeting guests, providing a warm welcome, and ensuring a positive first impression.
- **Check-in/Check-out**: Managing the process of guest arrivals and departures, including room allocation and key distribution.
- **Reservations**: Handling phone and online reservations, making changes, and confirming bookings.
- **Information Provision**: Answering guest inquiries about hotel facilities, services, and local attractions.
- **Communication**: Managing phone calls, taking messages, and relaying information to guests and other staff.
- **Payment Processing**: Handling guest payments, processing credit cards, and managing accounts.
- **Record Keeping**: Maintaining accurate records of guest bookings, payments, and other relevant information.
- **Problem Solving**: Addressing guest complaints and requests, resolving issues, and escalating complex problems to supervisors.
- **Administrative Tasks**: Performing various administrative duties, such as data entry, filing, and preparing reports.
- **Collaboration**: Working with other hotel staff, including housekeeping and maintenance, to ensure guest satisfaction.

Essential Skills:

- **Customer Service**: Excellent communication and interpersonal skills to interact with guests in a friendly and helpful manner.
- **Organization**: Ability to manage multiple tasks, prioritize effectively, and maintain accurate records.
- **Problem-Solving**: Ability to identify and resolve guest issues, handle complaints, and find solutions.
- **Computer Literacy**: Proficiency in using hotel management software, reservation systems, and other relevant computer programs.
- **Professionalism**: Maintaining a professional appearance and demeanor, remaining calm under pressure.
- **Teamwork**: Collaborating effectively with other staff members to ensure smooth operations.
- **Language Skills**: Fluency in the local language and potentially other languages depending on the hotel's location and clientele.

**Job Types**: Full-time, Permanent, Fresher, Internship

Pay: ₹10,014.55 - ₹26,658.18 per month

Work Location: In person

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