Customer Service Representative

2 weeks ago

Andheri Mumbai Maharashtra, India Shaadi.Com Full time

**Company Overview**:
**Key Responsibilities**:
2. **Problem Resolution**: Troubleshoot and resolve customer issues promptly, ensuring high levels of customer satisfaction.

4. **Sales Support**: Provide support to customers interested in premium services, upselling when appropriate, and contributing to the achievement of sales targets.

5. **Documentation**: Maintain accurate and detailed records of customer interactions and transactions.

6. **Collaboration**: Work closely with cross-functional teams to ensure a cohesive and positive customer experience.

**Qualifications**:
1. Minimum of 6 months of experience in sales or customer service

2. Excellent communication skills, both written and verbal.

3. Strong problem-solving abilities and attention to detail.

4. Customer-centric mindset with a passion for helping others.

5. Ability to work in a fast-paced environment.

6. Basic computer skills and familiarity with CRM systems.

**Benefits**:

- Competitive salary
- Health and dental insurance
- Career growth opportunities
- Positive and vibrant work environment

**Job Types**: Full-time, Permanent

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service/sales: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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