Captain

5 hours ago


Malad Mumbai Maharashtra, India Team HR Full time

**Job Title**: Restaurant Captain
**Location**: Lower Parel, Malad & Vashi

**Job Summary**:
The Restaurant Captain is responsible for supervising and coordinating the activities of the service team, ensuring guests receive high-quality service and have a pleasant dining experience. The Captain acts as a bridge between the guests and the team, managing table assignments, taking orders, and handling guest concerns with professionalism.

**Key Responsibilities**:

- Greet guests warmly and ensure they are seated comfortably.
- Supervise and guide waiters/waitresses and stewards to ensure high-quality service.
- Take food and beverage orders accurately and relay them to the kitchen/bar.
- Recommend menu items, daily specials, and answer questions regarding the menu.
- Ensure the dining area is clean, well-organized, and properly set up.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Coordinate with the kitchen and bar to ensure timely and accurate order delivery.
- Conduct briefings with staff before service to inform them of menu changes or VIP guests.
- Monitor service standards and ensure adherence to restaurant SOPs.
- Assist in training new staff and help develop team performance.
- Check bills and collect payments if required.
- Maintain a friendly, courteous, and professional demeanor at all times.

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift

Work Location: In person


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