Executive - Key Accounts

9 hours ago

Ahmedabad Gujarat, India Petpooja Full time

Ahmedabad, Gujarat, India
- Permanent
- Key Accounts Management
- 1 - 3 years

Job Title:
Executive - Key Accounts

**Job Description**:
**Roles and Responsibilities**:

- As a primary POC for the client, the Account Manager is responsible for the overall health of the portfolio assigned
- Influence key performance metrics of the portfolio
- Usage Metrics, MRR (Monthly Recurring Revenue), NPS (Net Promoter Score) & Retention
- Use a consultative approach to help clients grow their business using Petpooja products & services
- Ensure timely renewals of products & services
- Do a need/opportunity analysis to Up-sell/Cross-sell the relevant products
- Collaborate with Internal Teams to ensure top-notch service & support
- Give market insights/feedback of the product to the Tech team to enhance the product offerings
- Generate referral leads from your existing portfolio of clients
- Requires exceptional presentation & people skills to navigate different customer challenges

**Qualification and Skills**:

- Ability to plan, manage & report on business metrics
- 1-3 years of experience in sales/ account management/ customer success roles
- Good at time management and is adaptive
- Problem-solving approach
- Client Management

Experience Range:
1 - 3 years

Educational Qualifications:
Any graduation, and Any PG and Any Doctorate

Skills Required:
Interpersonal Skills, Customer Relationship Management (CRM), Time Management, Analytical Skills,

Annual Salary Range:
INR 3,00,000 - 3,50,000

Job Code: KL-KAM-KAE-AHME-2

About Us

When Petpooja’s first avatar came into being in 2011, it was a simple B2B food delivery model that took bulk food orders from the corporates & passed them forward to the restaurants. But soon, our founders realised that the restaurants they worked with were not living up to their potential and were shutting down forever. Primarily it was due to a lack of coherent technology that could support their daily operations. Their billing machines were as bulky, tedious and old as time. Due to this, the restaurants never had an actual estimate of their profit margins & expenses. Back then, restaurants were suffering more than growing.
This was when our founders decided to build a robust, user-friendly & cost-effective billing software for SMB restaurants that will automate everyday operations and push businesses towards sustainability.
And now, a decade into the industry, we have realized our dream of becoming the ideal restaurant billing solution provider to all & every kind of food service business in India.

Why Us?

Join the Petpooja Family
Petpooja is always on the look-out for passionate and talented individuals. If you think you have the zest to work, learn, and have fun, then this is your nirvana
Attitude before Aptitude:
When we say "Attitude before Aptitude", we mean that you need to have the correct attitude to qualify for a test of aptitude. While we do look for the highest aptitude and professional prowess, but, it's not going to be at the cost of the right attitude.
Organic Growth:

And if you want to know more about our team or culture, drop by our office for a cup of coffee, a game of Table Tennis or Chess (choice is yours) As signified by our name - Petpooja, we’re regarded as great hosts.

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