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Customer Support Executive

2 weeks ago

Arumbakkam Chennai Tamil Nadu, India PROTEAM SOFTWARES Full time

**Job Summary**:
**Key Responsibilities**:

- Identify and assess customer needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Handle customer complaints, provide appropriate solutions, and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.

**Requirements**:

- Any Bachelor's degree or equivalent work experience.
- Minimum of 2 years of experience in a customer service role.
- Excellent communication skills and fluency in written and spoken English and Tamil.
- Strong problem-solving and analytical skills.
- Ability to work well under pressure and meet strict deadlines.
- Familiarity with customer support software and tools.
- Knowledge of CRM systems and practices.
- Ability to work in a team-oriented environment.
- Availability to work in shifts or on weekends, as required.

**Working Conditions**:
The job requires working in a customer support environment, which may involve working in shifts or on weekends, depending on the organization's needs.

This job description is intended to provide an overview of the responsibilities and requirements of the Customer Support Executive position. It is not an exhaustive list of all duties, responsibilities, and qualifications required for the job.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 per month

Schedule:

- Rotational shift
- Weekend availability