Sales Call Auditor- Urgent

2 weeks ago

Kochi Kerala, India Webcrstravel Technologies Pvt Ltd Full time

A **Sales Call Auditor** is responsible for evaluating the quality and effectiveness of sales calls to ensure compliance with company standards and to enhance overall sales performance. Here is a detailed job role description for a Sales Call Auditor:
Job Title**:Sales Call Auditor**

**Job Summary**

The **Sales Call Auditor **is responsible for listening to and analyzing sales calls to ensure they meet the company’s standards for quality, professionalism, and effectiveness. The auditor provides feedback to sales representatives, identifies areas for improvement, and helps develop training materials to improve sales techniques.

**Key Responsibilities**:
Call Monitoring and Evaluation

Listen to and review recorded sales calls to evaluate the performance of sales representatives.

Assess calls for adherence to company standards, scripts, and compliance requirements.

**Quality Assurance**

Identify trends and patterns in sales calls that impact performance.

Ensure compliance with regulatory requirements and company policies.

Develop and update call evaluation criteria and scorecards.

**Feedback and Coaching**

Provide constructive feedback to sales representatives based on call evaluations.

Work with sales managers to identify training needs and areas for improvement.

Conduct one-on-one coaching sessions with sales representatives to enhance their skills.

**Reporting and Analysis**

Generate reports on call quality and performance metrics.

Analyze data to identify areas for improvement and track the effectiveness of training programs.

Present findings and recommendations to senior management.

**Process Improvement**

Recommend changes to sales scripts and processes to improve customer interactions.

Stay updated on industry best practices and incorporate them into the sales process.

Work with cross-functional teams to implement process improvements.

**Qualifications**

Bachelor’s degree

**Experience**

Proven experience in sales, sales support, or call center quality assurance.

Experience in coaching and training sales staff is preferred.

**Skills**

Excellent listening and analytical skills.

Strong verbal and written communication skills.

Ability to provide constructive feedback and coaching.

Strong organizational and time management skills.

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Auditing: 3 years (required)

**Language**:

- English (required)
- Malayalam (required)

**Location**:

- Kochi, Kerala (required)

Work Location: In person

Application Deadline: 29/07/2024

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