Global Knowledge Coordinator

**Starting Date**:01 May 2025

**Contract type: Full-time and open-ended**:
**Salary**:if hired in London - 41’400 GBP, if in Geneva - 74’300 CHF, if in Delhi - 1’988’500 INR, if in Lahore - 4'427’350 PKR, if in Abidjan - 31'200 EUR, commensurate with relevant experience and skills. If hired in Abidjan, this would be a one-year consultancy contract with the possibility of extension.

**Location: London, UK; Geneva, Switzerland; New Delhi, India; Lahore, Pakistan; Abidjan, Côte D’Ivoire**:
**Application closing date: 11.02.2025**:
**About the Job**

**The Global Knowledge Coordinator will report to the Global Knowledge Manager and is responsible for the day-to-day provision of capacity strengthening materials to Better Cotton Programme Partners and colleagues. The Global Knowledge Coordinator will ensure that the knowledge and learning platforms operated by the Global Programmes Team are functioning effectively and can be easily accessed by users.**

**The Global Knowledge Coordinator will coordinate closely with colleagues from Country Teams and other functions to ensure the knowledge and learning materials provided are accurate and up to date. There are no line management responsibilities associated with this role.**

**Responsibilities**

The Global Knowledge Coordinator will be responsible for the following and other duties as assigned:
**Knowledge Coordination**

**Knowledge Management Delivery**

In collaboration with the Director of Farm Programme Quality and Partnership, and the Global Knowledge Manager, the Global Knowledge Coordinator will support the delivery of knowledge management services, which includes:

- Day-to-day coordination of the knowledge management plan
- Maintaining and updating the Knowledge Hub, an interactive digital platform that provides access to up to date capacity strengthening materials, updates on the new Principles & Criteria, events and other relevant content to support our Programme Partners and Better Cotton colleagues with the implementation of the Better Cotton programme and compliance with the Better Cotton standard requirements.
- Designing and distributing quarterly Knowledge Hub newsletters highlighting new materials, upcoming events, and webinar recordings in multiple languages.
- Supporting the IT team with the migration of user access from Sharepoint to Salesforce
- Developing new training modules covering topics included in the Principles and Criteria based on existing guidance documents, for Programme Partner field staff to support their implementation of the Better Cotton programme with farmers. This development is carried out in collaboration with thematic leads and Country Team colleagues on the Moodle Learning Management System
- Supporting Country Team administrators in managing the LMS users in their countries and in creating additional training modules to facilitate local implementation by partners.
- Responding to user queries for the Knowledge Hub and LMS platforms to ensure continuous access for all users.
- Analysing user statistics on existing knowledge sharing and learning management systems to inform the continuous improvement of user engagement and learning.
- Consulting and collaborating with Knowledge Working Group colleagues to monitor and evaluate the effectiveness of the existing offering and opportunities for new initiatives.

**Programme Partner Dialogue**

Better Cotton brings together its global network of partners to share knowledge, best practices and learn from experts and each other during an annual symposium and quarterly webinars. The symposia currently alternates between face to face and virtual events. The Global Knowledge Coordinator will:

- Support the organisation and delivery of the Partner Symposia, including, agenda preparation, the showcasing of Partner innovations, selection of the Producer Unit Manager of the year and report writing.
- Work with the Global Knowledge Manager to evaluate the success of the symposium to inform and guide future improvements.
- Identify relevant and engaging topics for the quarterly webinars in consultation with the Knowledge Working Group
- Coordinate with the designated speakers/internal colleagues to organise the presentations.
- Facilitate and take notes of the discussions during the webinars, write reports and upload all materials onto the Knowledge Hub after the event.

**Programme Partner Performance Monitoring Tool**

The Knowledge Management coordinator will also be tasked with supporting the Partnerships Manager with the implementation of the Power BI Dashboard for the Programme Partner Monitoring tool which assesses partner performance across a range of KPIs. This will include:

- Designing, improving and managing the data collection tool for collecting data related to all KPIs across functions and countries.
- Creating a user manual to guide the effective use of the Performance Monitoring Tool.
- Maintaining and updating a clear, detailed user guide to assist colleagues in usi