Customer Service Assistant

6 days ago

Delhi Delhi, India Boost Tech Full time

Job Description: Technical Support Executive

Job Duties:
1. Handling Calls:

- Managing a high volume of inbound and outbound calls via IVR (Interactive Voice

Response) in a timely and professional manner.

2. Communication:
WhatsApp.

3. Customer Service:

- Identifying customer needs, addressing complaints, and offering suitable solutions.

4. Escalating Issues:

- Escalating unresolved issues to appropriate management or departments for further

action.

5. Follow-up:

- Conducting follow-up with customers to ensure issues are resolved to their

satisfaction.

6. Customer Records:

- Maintaining accurate customer information in the company's Customer Relationship

Management (CRM) system.

7. Reporting:

- Completing call logs and generating relevant reports for management.

Qualifications:

- A Bachelor's degree in a relevant field.

Knowledge, Skills, and Abilities:

- Communication Skills:

- Excellent verbal, written, and phone communication skills.
- Technical Proficiency:

- Basic computer proficiency and knowledge of reporting tools.
- Documentation Skills:

- Ability to maintain accurate documentation and reports.
- Technical Knowledge:

- Understanding of electronics and technical troubleshooting.

Work Experience:

- 0 to 2 years of relevant experience.

Pay: ₹10,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Do you know how to work on Microsoft excel and word?
- Will you be comfortable for rotational shift?

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer support: 1 year (preferred)

**Language**:

- English (required)

Work Location: In person

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