
Customer Service Assistant
4 days ago
Job Description: Technical Support Executive
Job Duties:
1. Handling Calls:
- Managing a high volume of inbound and outbound calls via IVR (Interactive Voice
Response) in a timely and professional manner.
2. Communication:
WhatsApp.
3. Customer Service:
- Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues:
- Escalating unresolved issues to appropriate management or departments for further
action.
5. Follow-up:
- Conducting follow-up with customers to ensure issues are resolved to their
satisfaction.
6. Customer Records:
- Maintaining accurate customer information in the company's Customer Relationship
Management (CRM) system.
7. Reporting:
- Completing call logs and generating relevant reports for management.
Qualifications:
- A Bachelor's degree in a relevant field.
Knowledge, Skills, and Abilities:
- Communication Skills:
- Excellent verbal, written, and phone communication skills.
- Technical Proficiency:
- Basic computer proficiency and knowledge of reporting tools.
- Documentation Skills:
- Ability to maintain accurate documentation and reports.
- Technical Knowledge:
- Understanding of electronics and technical troubleshooting.
Work Experience:
- 0 to 2 years of relevant experience.
Pay: ₹10,000.00 - ₹20,000.00 per month
Ability to commute/relocate:
- Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)
Application Question(s):
- Do you know how to work on Microsoft excel and word?
- Will you be comfortable for rotational shift?
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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