Customer Care Executive

1 week ago


J P Nagar Bengaluru Karnataka, India Cendrol - Build. Track. Relax. Full time

Job description
- Graduates with any discipline can apply
- Looking out for Immediate Joiners
- Easy Selection.
- Easy Rounds of interview.
- Only 2 rounds of interview.
- For more Details
- Contact HR Shweta:
+91- 7349761477

**About this role**:
**In this role, you will**:

- You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
- You will also be responsible for closing the fault and complaints within SLA's. You will be working as a part of Merchant support.
- You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through E-mail,Web tickets & remote support.
- The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
- The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
- They also manage unplanned interruptions to restore normal service operations as quickly as possible.
- You will be given mínimal instruction on daily work/tasks and a moderate level of instructions on new assignments
- You will need to consistently seek and provide meaningful and actionable feedback in all interactions
- You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
- Decisions that are made by you will impact your work and may impact the work of others
- You would be an individual contributor and/or oversee a small work effort and/or team.

**Work Location** - Bangalore

**Preferred Location**:

- Bangalore

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- J. P. Nagar, Bengaluru - 560078, Karnataka: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your Current Salary?
- How soon you can join, If you will get selected?

**Experience**:

- Customer Care Executive: 1 year (required)



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