Customer Care Executive

1 week ago

J P Nagar th Phase, India Daxer Trading (Pvt) Ltd Full time

1. ACHIEVES CUSTOMER SERVICE OBJECTIVES BY CONTRIBUTING CUSTOMER SERVICE INFORMATION AND RECOMMENDATIONS TO STRATEGIC PLANS AND REVIEWS.

2. PREPARING AND COMPLETING ACTION PLANS; IMPLEMENTING PRODUCTION, PRODUCTIVITY, QUALITY, AND CUSTOMER-SERVICE STANDARDS.

3. RESOLVING PROBLEMS; COMPLETING AUDITS; IDENTIFYING CUSTOMER SERVICE TRENDS.

4. DETERMINING SYSTEM IMPROVEMENTS; IMPLEMENTING CHANGE.

5. PROVIDE REGULAR PRODUCT, CRM AND SOFT SKILLS TRAINING TO CALL CENTER TEAM.

6. SUPPORTING FOR CUSTOMER CARE EXECUTIVE.

7. DAY TO DAY CALL REPORT

8. FULFILLED AND EXCEEDED CUSTOMER SATISFACTION GOALS IN A CONSISTENT MANNER.

9. CREATED, EDITED, AND ALTERED CUSTOMER SERVICE STRATEGIES AND PROCEDURES IN AGILE MANNER TO BEST DELIVER A SATISFYING EXPERIENCE FOR OFFLINE & ONLINE CUSTOMERS.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- J P Nagar 6th Phase, J P Nagar 6th Phase - 560078, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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