Inbound Chat Associate

6 days ago

Delhi Delhi, India INTERNATIONAL SCHOOLING Full time

_**Job description**:_
- 9310404166(HR-Kawaljeet Kaur)**
- **Age not more than 30 years**_
- **Looking for Immediate Joiner**_

Current location should be Delhi NCR only with Excellent written and spoken and typing speed
- **Role Overview**_

**As a Chat Process Executive, you will be the first point of contact for our students and parents, providing real-time assistance through chat platforms. Your role is crucial in ensuring a seamless learning experience by addressing inquiries, resolving issues, and offering guidance with empathy and efficiency.**
- **Key Responsibilities**_

Customer Interaction: Respond promptly and professionally to student and parent inquiries via live chat, ensuring clarity and accuracy in information provided.

Issue Resolution: Identify and resolve concerns related to course content, technical issues, and account management.

Documentation: Maintain detailed records of interactions, feedback, and resolutions to inform continuous improvement.

Collaboration: Work closely with academic and technical teams to escalate and resolve complex issues.

Feedback Loop: Gather and relay user feedback to relevant departments to enhance our services.

Knowledge Update: Stay informed about our course offerings, platform updates, and policies to provide accurate information.
- **Qualifications**_

Education: High school diploma or equivalent; a bachelor's degree is a plus.

Experience: 0- 5 years in customer support or a related field

Communication Skills: Exceptional written English proficiency with a friendly and empathetic tone.

Typing Speed

Problem-Solving: Strong analytical skills to troubleshoot and resolve issues efficiently..

Multitasking: Ability to manage multiple chat conversations simultaneously without compromising quality.

Preferred Attributes

Adaptability: Comfortable working in a dynamic, fast-paced environment.

Cultural Sensitivity: Ability to interact with a diverse, global user base with respect and understanding.

Time Management: Efficiently prioritize tasks to meet response time targets.

Team Player: Collaborative mindset to work effectively with cross-functional teams.
- **What We Offer**_

Professional Growth: Opportunities for career advancement within a growing global organization.

Supportive Environment: Access to training resources and a collaborative team culture.

Global Exposure: Engage with an international community of learners and educators.

If you're passionate about education and excel in providing exceptional customer support, we'd love to hear from you

**Job Types**: Full-time, Permanent, Fresher
- **Benefits**:_

Cell phone reimbursement

Commuter assistance

Internet reimbursement

Leave encashment

Paid sick time
- 9310404166**

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment
- Work from home

Work Location: In person

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹11,537.22 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Internet reimbursement
- Leave encashment

Work Location: In person

  • D2C Inbound Sales Associate

    1 day ago

    Delhi, Delhi, India Electrent Energy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionElectrent is one of India's fastest-growing cleantech startups, transforming power backup and energy storage with lithium battery solutions and solar-integrated storage for homes and businesses. Electrent offers high-performance, maintenance-free, and eco-friendly alternatives to outdated lead-acid technologies. These advanced energy...

  • Chat Process

    6 days ago

    Delhi, India BE Consultant Services Full time

    Employment Type Full-Time. We are searching for talented individuals to join us as Click to Chat Representatives. We need passionate team players who can help us capture the energy and initiative needed to deliver amazing customer service/sales each day. Our live chat portal is designed to help customers via live chat as they browse our website. As a Chat...

  • Chat Associate

    1 week ago

    Delhi, Delhi, India bloom Hotel Group Full time

    **Job Overview** **Key Responsibilities**: - **Handle Live Chats**: Manage and respond to guest inquiries and concerns via chat in a timely and professional manner. - **Provide Information**: Assist customers with hotel services, room availability, rates, special offers, and other queries. - **Resolve Issues**: Troubleshoot and resolve guest concerns...

  • Chat Associate

    2 weeks ago

    Delhi, Delhi, India Brainwires infotech pvt. ltd Full time

    Experienced - 6 months in chat process 80% chat 20% outbound calling Education: Graduation Mandatory any stream Shift timings - 9am to 10pm - any 9 hours Salary bracket - up to 35k in hand depending on your last in hand salary Incentives - 15k ( Performance based ) Typing test in final round - 25 to 30 WPM Good communication skills Good knowledge of...

  • Chat Process

    2 days ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time ₹ 2,64,000 per year

    Job Title: Chat Process Executive – WhatsApp (AB Cart)Location: Saket, DelhiExperience: 0–2 yearsEmployment Type: Full-timeJob Summary:We are looking for motivated and customer-focused professionals to handle WhatsApp chat process for AB Cart. The role involves engaging with customers, answering queries, assisting in order placement, resolving issues,...

  • Chat Process

    2 days ago

    Saket, Delhi, Delhi, India Planyourworld Training Academy pvt ltd Full time

    **Job Title**: Chat Process Executive - WhatsApp (AB Cart) **Location**: Saket, Delhi **Experience**: 0-2 years **Employment Type**: Full-time **Job Summary**: We are looking for motivated and customer-focused professionals to handle WhatsApp chat process for AB Cart. The role involves engaging with customers, answering queries, assisting in order...

  • Customer Service Associate in Delhi

    1 day ago

    Delhi, Delhi, India Lazo Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Key ResponsibilitiesHandling inbound chat queries on mail, WhatsApp, and Instagram.Handling inbound queries through voice chat.Coordinating with the operations team to ensure order-related information is being communicated.About Company: We are a 3 year old women's wear fashion brand. We consider ourselves to be more than just clothes, our mission is to help...

  • Inbound Sales Role

    3 weeks ago

    Delhi, Delhi, India MNR Solutions Full time

    We are seeking an experienced and motivated Inbound Sales Representative to join our team in Aero City The ideal candidate will have 3 years of experience in sales preferably within the automobile industry This role involves handling inbound inquiries providing exceptional customer service and driving sales through effective communication and follow-up...

  • Chat Support Executive

    2 days ago

    New Delhi, India Remote accounting 24*7 pvt LTD Full time

    **Job Type**: full-time - 5 days a week (Mon to Fri) **Work Shift**:Night Shifts (8 Hours - 8:30 P.M.IST to 4:30 A.M.IST) **Benefits**: - Global Exposure - Permanently Remote (work from home) - Being a member of a rapidly growing organization **Let's Chat 24x7 IT Services Pvt Ltd **is a business Services Company based in India, which is the back office...

  • High Salary! Chat Support Specialist

    2 days ago

    Delhi, India Prodapt Full time

    We are looking for Chat Process Associates with strong communication and sales skills to join our customer Chat Support Team. Work Location: Thoraipakkam, OMR Chennai Shift: Night Shift Responsibilities: Handle customer queries via chat with professionalism and empathy Promote and upsell products/services wherever applicable Ensure high-quality customer...