Voice Process

3 days ago

Hyderabad Telangana, India Technology Next Full time

**Job Title: Voice Process - Outbound (VICI Dialer)**

**Shift Timings : 7:30pm IST to 6:30am IST**
**Experience required : Minimum 1 year**
**Job Location: Hyderabad (hitec city)**
**Job type: Onsite**

**Job Overview**:
**Key Responsibilities**:

- Conduct outbound sales calls to US-based leads using VICIdial
- Educate prospects on insurance products (life, health, auto, etc.) based on their needs
- Qualify leads, explain policy features, and recommend the best-fit plans
- Meet and exceed daily/weekly/monthly sales targets
- Build trust and rapport with clients to drive long-term relationships
- Manage and update lead information and call outcomes in the CRM system
- Handle objections professionally and provide clear, accurate information
- Follow up on warm leads and re-engage cold leads as needed
- Stay updated on insurance products, industry trends, and compliance guidelines
- Work collaboratively with team leads and attend regular coaching or training sessions

**Requirements**:

- Minimum 1 year call center experience.
- Familiarity with *VICIdial or similar dialer systems*
- Excellent verbal communication, negotiation, and people skills
- Strong sales mindset with the ability to work in a target-driven environment
- Comfortable working *EST hours*
- Ability to learn and explain complex insurance products clearly
- Basic computer skills and CRM experience

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Night shift

**Experience**:

- calling: 1 year (required)

**Language**:

- English (required)

**Location**:

- Hyderabad, Telangana (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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