Gm

1 day ago

Vadodara, India KYB-Conmat Full time

**Function**: National Service Head (All Construction Equipment)
- **Location**: Vadodara
- **Qualification**: Diploma in Mechanical / Engineering Graduate
- **Experience**: 15-25 years comprising of field service of construction equipment and managing team of service engineers, out of which 5-7 years hands on experience in Repair & Maintenance of various stationary & Mobile Construction Equipment. Experience in Concrete Equipment like Batching Plants, Paving machines (Fixed Form & Slipform), Concrete Pumps and Self-Loading Mixers will be preferred.
- Exposure of Earth moving, Asphalt & Crushing Equipment will be added advantage.

**Roles and Responsibilities**:

- Managing National Service Teams
- Manpower Planning, Budgeting, Training of Service Teams.
- Managing Spare Parts Business and AMCs.
- Monitoring and tracking of customer outstanding against spares & service, and keep control on credits, implement credit policies.
- Developing and Implementing Strategies for Total Customer Satisfaction.
- Supporting New Product Development and Testing.
- Review and update Warranty Policies.
- Review & update Customer/Operators/Engineers Training modules and ensure training effectiveness.

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