Operations - Officer - Installment Loan Operations

**Group Company**: HDFC Bank Limited

**Designation**: Operations - Officer - Installment Loan Operations

**Office Location**: Shyamal Iconic Backoffice Ahmedabad (Branch)

**Position description**:
Operations - Officer - Installment Loan Operations

**Primary Responsibilities**:

- DSA Payout Unit : Payout Processing - To ensure accurate payout processing of various products as per bank's policy.
- Disbursement Unit : Query Resolution - Resolution of branch queries related to disbursements.
- Reconciliation Unit : Reconciliation of Accounts - Reconciliation of all Suspense accounts, pool accounts, due to accounts in Retail Assets.
- To reconcile balances and follow up with branches for early resolution. Inventory Funding Unit - Scrutiny of documents - Documents
- received from branches towards limits of inventory dealers are checked for correctness. Discrepancies if any are raised to the respective locations for early resolution.
- Foreclosure : Maker - Data Entry - To ensure that all request for closure is attended on the same day after doing necessary checks.
- Dispatch of Closure document. - Closure & RTO documents dispatch activity on daily basis is taken care of.
- File Boarding Unit - File Receipt - To ensure all customer loan files disbursed at locations are tracked, followed up and & received at CPU for File boarding within TAT.
- File Boarding Unit - File Boarding - To ensure accuracy in file data entry & authorization in Finnone based upon information in documents in the customer loan file/Scanned Images
- Rebooking & Reschedulements - To ensure all requests for rebooking and reschedulements received are accurately rebooked /rescheduled. PDC Updation
- To ensure accuracy in PDC updation in Finnone based upon the physical instruments/ repayment instruments received in the customer loan file/Scanned Images
- Master Maintenance - ensure accuracy in creation /modification of masters within TAT based on requests/approvals received Welcome Letter Spooling /Dispatch/Returns
- letters returned undelivered based on supporting documents in customer's loan file. To ensure re-generation of letters & dispatch to Customer, where rectification is done, basis supporting documents i
- Report generation
- Bank Report to be run to spool batches from FINNONE, which got presented for respective cycle dates. Address Change - To ensure accuracy in updation of the revision in customer's
- To ensure accuracy in updation of the revision in customer's mailing address in Finnone based upon requests received within TAT.
- Repayment Management Unit - Batch uploading in Finnone
- Uploading Batch into FINNONE for updating cleared and bounced status for particular Month EMI in PDC module.
- Repayment Management Unit - Batch Closure Handling exceptions at maker level
- Waiver to be done on maker stage as per branch recommendation and appropriate approval
- Collection updation status
- Updation of representation status for for ECS and External PDC in FINNONE on maker stage. Accounting Entries - Due to acccounting entries in NCB at maker stage.
- ACH Mandate Management - Inward of Courier
- Tracking of Inward & Outward of Courier received from Branches.
- ACH Mandate Data Entry
- To ensure accurate data capturing of status of ACH Mandate in Mandate tracker as per Bank's policy. Book binding
- Binding and Book entry of ACH Mandate.
- Download of ACH Mandates
- Verification of Mandates f
- rom IDEARAS system Repayment Management Unit
- PDC processing - Vendor Dispatch Management
- To ensure proper & safe dispatch of repayment documents to Vendor PDC Vault Management
- To ensure all PDC’s authorized are received & stored in Vault.
- To ensure timely retrieval & dispatch of cheques within defined TAT. PDC Banking
- To ensure presentation & representation of repayment instruments on due date & catering to legal requests. PDD Updatio
- PDD Data Entry - To ensure accurate data capturing of PDD details as per Bank's policy. PDD sampling - To ensure verification of data entry is accurate as per source documents for the sample selecte
- MIS - To Publish the MIS on PDD Updation. Doxs Retrieval Unit - Download of Request from Document Retrieval Management System. To ensure timely download of the requests.
- MIS - To Publish the MIS on PDD Updation. Doxs Retrieval Unit - Download of Request from Document Retrieval Management System. To ensure timely download of the requests.
- original file dispatch to the requestor Generation and dispatch of Customer deliverables
- To ensure customer deliverables are dispatch as per TAT.
- Dispatching the Requested Documents (Original or photocopy)
- To ensure customer deliverables are dispatch as per TAT. Reverting of retrievals status through mails
- To update the dispatch status to the
- To update the dispatch status to the requestor. PDC Swapping - To ensure proper updation and swapping of repayment instructions.
- GR UNIT “: Follow-up for open unresolved debits and credits - Follow-up with the Branch